IPO R8 - BASIC Edition and Outbound Calling 1

[AvayaUser74]

Hey all,

Have an IP Office R8 BASIC Edition. (Set to PBX Mode)

Inbound calling works fine but outbound just drops an attempted call.

Help file references the R7 which shows Dial Tables and ARS but there is no such thing in the R8 Basic. Well, at least that I can find.

Here is what I get when I attempt a call.

    630565mS CMLineRx: v=1
            CMReleaseComp
            Line: type=AnalogueLine 1 Call: lid=0 id=1029 in=0
            BChan: slot=1 chan=1
            IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=918002422121
            IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceAlogTrunk type=0 number=1 channel=0 rx_gain=32 tx_gain=32 ep_callid=1029 ipaddr=192.168.6.100 apps=0
            Cause=16, Normal call clearing
    630566mS CMCallEvt:    0.1029.0 4 Alog Trunk:1: StateChange: END=B CMCSConnected->CMCSCompleted
    630567mS CMLOGGING:     CALL:2013/01/0216:26,00:00:01,000,103,O,18002422121,918002422121,Extn103,,,0,,""n/a,0
    630567mS CD: CALL: 0.1024.0 BState=Disconnecting Cut=1 Music=0.0 Aend="Extn103(103)" (0.13) Bend="Line 1" [Line 1] (1.1) CalledNum=18002422121 () CallingNum=103 (Extn103) Internal=0 Time=6813 AState=Connected
    630567mS CD: CALL: 0.1024.0 Deleted
    630568mS CMExtnEvt:    Extn103: CALL LOST (CMCauseNormal)
    630568mS CMExtnEvt:    Extn103: Extn(103) Calling Party Number(103) Type(CMNTypeInternal)
    630569mS CMCallEvt:    0.1024.0 -1 Extn103.0: StateChange: END=X CMCSConnected->CMCSCompleted
    630569mS CMExtnEvt:    v=4 State, new=PortRecoverDelay  old=Connected,0,0,Extn103
    630569mS CMExtnTx: v=103, p1=0
            CMReleaseComp
            Line: type=DigitalExtn 2 Call: lid=0 id=1024 in=0
            Called[918002422121] Type=Default (100) Reason=CMDRdirect  Calling[103] Type=Internal Plan=Default 
            Cause=16, Normal call clearing
            Timed: 02/01/13 16:26
    630569mS CMExtnEvt:    Extn103: CMExtnHandler::SetCurrent( id: 1024->0 )
    630570mS CMCallEvt:    0.1024.0 -1 Extn103.-1: StateChange: END=X CMCSCompleted->CMCSDelete
    630570mS CMCallEvt:    0.1024.0 -1 BaseEP: DELETE CMEndpoint f5252490 TOTAL NOW=1 CALL_LIST=0
    630571mS CMCallEvt:    0.1029.0 -1 Alog Trunk:1: StateChange: END=X CMCSCompleted->CMCSDelete
    630571mS CMCallEvt:    END CALL:4 (f52648f0)
    630572mS CMCallEvt:    0.1029.0 -1 BaseEP: DELETE CMEndpoint f5264ddc TOTAL NOW=0 CALL_LIST=0
    630573mS CMMap: PCG::UnmapBChan pcp[74]b1r0 cp_b f528b6b8 other_cp_b f592dc74
    630573mS CMMap: a=1.1 b=0.13 M0
    630573mS CMMap: PCG::UnmapBChan pcp[67]b1r0 cp_b f592dc74 other_cp_b 0

Thanks for your help!

 

[Telecomboy]

Under system set-up you need to specify the number of lines otherwise it will try to grab from all line ports even if they have nothing plugged into them. If you have that set correct, I would also run Impedence Match for each line.

 

[AvayaUser74]

Where do I specify that? I do not see where I can specify the number of lines in System setup. I did go through the line Impedance Match ok.

 

[Telecomboy]

System Settings

 

[AvayaUser74]

Ah, that is only available when I select Key System. This is a PBX.

 

[Telecomboy]

Under Trunks, Outbound Call Handling is used for pbx mode to assign lines to extensions.

 

[AvayaUser74]

The only thing I get under Trunks is Installed trunks which shows the trunks themselves and the basic coverage options. I do not see Outbound Call Handling anywhere. See image. (It is also not under the Advanced setup)

Trunks page. (IP Office R8 BASIC)

Advanced Page:

 

[Telecomboy]

If you have it set to pbx mode, under Trunks on the left-side you see SIP Trunk Handling and Outbound Call Handling. You want to click on Outbound Call Handling. I would go to Help, and search outbound call handling. You will find what you need there.

 

[AvayaUser74]

I do not see SIP Trunk Handling at all. Reference the screen shots, that is all I see.

 

[Telecomboy]

Go to view, and uncheck Hide Admin Tasks....which if you went to help, and typed outbound call handling it will tell you this as well.