IPO R11.1 SP1 - User Templates lost after upgrade from 11.0.4.4 to 11.1 SP1

[joul]

Hi. I have encountered this issue on both VMware IPO SE I've upgraded so far.
Our 1st line customer support found it, since I as 2:nd line support never use templates.
This is regarding Web Manager User Templates.

Templates disappear after upgrade:
Anyone here found the same? If you are about to upgrade from 11.0 to 11.1 - put some User Templates in there before upgrade to see if they disappear.
I've created a ticket at Avaya Support. They're asking for .cfg files but I don't think template files are embedded in the ipo config actually.
I'm pretty sure Avaya will find the same if they put a minimum of effort in it to try an upgrade in their lab themselves.

Also about templates: If you create a User template in Web Manager 11.1, and then create users from that template,
You cannot edit the User afterwards, You will get an error:
The object could not be saved to "ipo name": User "NewUserxxxx(xxxx)". Object doeas not exist

Creating a User from scratch works without problems though.

[highlight #6F6]Edit:[/highlight]
[ul][li]Take backups of templates prior to upgrading[/li]
[li]Fix incorrect templates before creating Users
The error in the Users created from template was because the 1st line created templates with description in text form where it normally is numbers.
example SIP Name: "+THEFULLNUMBER". SIP Contact: "XXXXX". Mobility/Twinned Mobile Number: "0XXXXXXXXX"
I just changed the above to the customers main number in E.164 format, which is needded for this specific business trunk, Contact: 00000, Mobility to 0700000000.
No problem to edit users created from templates now.[/li]
[/ul]
[highlight #FCE94F]Edit 2:[/highlight]
[ul][li]User Templates in 11.1[highlight #FCE94F] cannot store Password and Voicemail Code[/highlight] - these fields are greyed-out.
Maybe it's just the systems I've upgraded, but it seems that you're not allowed to store Password and Voicemail Code in a template anymore.
[/li]
[li]If the backed up templates has User Password and Voicemail Code, these backups are useless.
You can see the dots in these fields but you cannot edit them.
Trying to edit Users created with this template will not be possible, You will get the pink error message shown above.
Use these templates to look at settings when creating new templates from scratch,
then you can delete the old uploaded templates.[/li]
[/ul]

 

[janni78]

Just send them the config file.

They need to respond to the ticket within their SLA so they'll always ask for default information first, even in cases where I included everything I know they will ask for in the initial ticket.

"Trying is the first step to failure..." - Homer

 

[joul]

Don't want to spend time in this issue, I'll just back up the templates myself before upgrading.
It's not a big issue actually. Just wanted to give a hint to the fellow tek-tipsers here.

Edit: The error in the Users created from template was because the 1st line created templates with description in text form where it normally is numbers.
example SIP Name: "+THEFULLNUMBER". SIP Contact: "XXXXX". Mobility/Twinned Mobile Number: "0XXXXXXXXX"
I just changed the above to the customers main number in E.164 format, which is needded for this specific business trunk, Contact: 00000, Mobility to 0700000000.
No problem to edit users created from templates now.