IPO Partner Ediiton R8.0 (43) Blind Transfer Issue

[ekim8149]

I can't blind transfer a call that comes in on a trunk as it rings one time and then places the call on HOLD. It works fine on a station to station call. I have one combo card with 1416 and 1408 digital sets. Everything worked fine until yesterday and all of a sudden it wouldn't blind transfer. I checked MANAGER and can't seem to find anything unusual. I have had the system for almost a year and it has worked perfectly. Any help would be appreciated. Thanks

 

[Telecomboy]

The call needs to be connected prior to "blind transferring" it. So, when you press transfer, wait until it starts to ring, then hang up. If you hang up prior to the ring, it will put the call on hold thinking the connection was dropped.

 

[ekim8149]

Thanks for the reply. I've tried that before and it still doesn't work. The strange thing is it has worked fine for almost a year. For some reason when I try it periodically throughout the day it may work correctly for a few transfers and then it reverts back to not working. Also, if I program the BLF button for voice announce, in lieu of ring, it works every time. I'm wondering if I have a bad combo card.

 

[amriddle01]

It may be the combo card, I have seen those cards cause all sorts of oddness, from phantom calls that ring and ring to them just deciding to do a ring back to an extn that has never requested/set one up. I also find if it is the card it usually also has difficulty upgrading handsets

 

[ekim8149]

Thank you for the post. We have tried everything and the only thing left is the Combo Card! I'm going to try a new combo card tomorrow.