IPO CCR / Blocking call disconnection by Agent / Inhibit calls between 1

[AndersonTelecom]

Hello everybody.

I have configured service agents in an IPO 7.0, and these agents perform only receptive (incoming calls only).

Some agents are disconnecting calls during the conversation and would like the IPO system, ban this procedure, so only when the client disconnects the call, it was desconctada.

Another doubt about the system configuration. How can I block calls between extensions of agents logged in the queue? Some of these agents are busy talking among themselves, and would like to block this type of connection.


Thanks for any comments



Anderson Telecom

 

[IPGuru]

1) You cannot prevent a user hanging up in programming,
I suppose you could configure them all for force feed & then super glue the hook switch & drop buttons but it is not really practical

2) putting the user on DND & configuring the correct DND Exceptions Might work I did something similar for a Security firm to stop users opting out of group once but it is impractical for a true call centre & would break CCR anyway.


Solution:

in the UK it is called a P45, presentation of one of these to an agent who persists in cutting of callers or Talking to colleagues instead of working has a remarkable affect on the others

(P45 is documentation of your yearly tax record to date, issued to an employee when they are no-longer employed by the company)

Computers are like Air conditioners:-
Both stop working when you open Windows

 

[hairlessupportmonkey]

how can you ban users from hanging up the call?

you cant block users from calling each other



ACSS - SME
General Geek

 

[hairlessupportmonkey]

a famous UK politician quoted this

"Education, Education, Education!"

ACSS - SME
General Geek