Namelezz_boy
Systems Engineer
Hi!
Please, can anybody explain, what I'm doing wrong?
What we have: Avaya IPO 11.1 + ACCS 7.1
There are several Applications constructed in Orchestration Designer.
The Application_Main and other secondary applications (Application1, Application2, etc) linked to Application_Main.
All works fine except the information about Calls in Historical Reports like built-in report "Contact Summary".
The field "Application" in Report is always "Application_main". Even if a caller pressed some digits, left Application_Main and routed to Application_1 or Application_2, for example, before dropping the call. But in report there is always the first Application_main, there the caller started it's way in our Call Center
Not the secondary Application_2 or Application_3, there the caller was routed.
How can i fix it? We want to see the last used Application for a caller, not the first one.
Thank you!
Please, can anybody explain, what I'm doing wrong?
What we have: Avaya IPO 11.1 + ACCS 7.1
There are several Applications constructed in Orchestration Designer.
The Application_Main and other secondary applications (Application1, Application2, etc) linked to Application_Main.
All works fine except the information about Calls in Historical Reports like built-in report "Contact Summary".
The field "Application" in Report is always "Application_main". Even if a caller pressed some digits, left Application_Main and routed to Application_1 or Application_2, for example, before dropping the call. But in report there is always the first Application_main, there the caller started it's way in our Call Center
Not the secondary Application_2 or Application_3, there the caller was routed.
How can i fix it? We want to see the last used Application for a caller, not the first one.
Thank you!