We are running a small call center with 5-10 concurrent agents. Depending on the time of year our hours change from week to week. We are using a "test" condition in VMPro to route calls either an hunt group staffed by agents or to after hours messaging.
I would like to have the "open" or "closed" status displayed for agents on the wallboards (we are using a 3rd party app for call stats). Any ideas on how we can have an open or closed status displayed on a webpage, or trigger a relay (we could connect a light)?
We are running IPO preferred Edition 9.0 500v2 with separate app server running VMPro, One-X portal, wallboard software and reporting . Agents are all using Avaya video softphones
I would like to have the "open" or "closed" status displayed for agents on the wallboards (we are using a 3rd party app for call stats). Any ideas on how we can have an open or closed status displayed on a webpage, or trigger a relay (we could connect a light)?
We are running IPO preferred Edition 9.0 500v2 with separate app server running VMPro, One-X portal, wallboard software and reporting . Agents are all using Avaya video softphones