Ipo 9.1, 1416 with DBM, call transfer

[jjjohn]

Receptionist answers call, presses transfer button then "user" button on DBM , then complete to transfer call. That's ok,, if 2nd call comes in for same user they would like to transfer to an in-use station, using the same key strokes but cannot use DBM keys if lit up.
Also customer would like a DND if busy option, so that transferred calls would automatically go to v mail if they are currently on another call.

 

[qtelcom]

you can enable OTT for the receptionist and that works if they are on the phone for the 2nd call or not, plus it's only 1 button press to transfer. Otherwise, you can still transfer the second call using the DMB keys, there is just an extra step for if the DMB key is already lit up on a call.