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ipo 500 v2 routing issue
- Thread starter DigitalG
- Start date
- Thread starter
- #3
Hi. I think we need more background details about your system.
Are other incoming calls working to Users and Huntgroups?[ul]
[li]Does it work without the time profile?[/li]
[li] *8401 - is the menu regardless of time profile. [/li]
[/ul]
Catch an incoming call trace with monitor. Try doing it when there is low traffic to minimize the log size.
Update: According to other threads about v11.1.2.2 there ARE problems with Embedded voice as well as Media Manager recording
Are other incoming calls working to Users and Huntgroups?[ul]
[li]Does it work without the time profile?[/li]
[li] *8401 - is the menu regardless of time profile. [/li]
[/ul]
Catch an incoming call trace with monitor. Try doing it when there is low traffic to minimize the log size.
Update: According to other threads about v11.1.2.2 there ARE problems with Embedded voice as well as Media Manager recording
- Thread starter
- #6
The morning, afternoon, and evening greetings are typically not used only the menu options (*8401 for the first AA) is the only greeting that should be recorded.
The morning/afternoon/evening are kind of weird and confusing greetings. The only real reason to use them is if you want a greeting, based on time of day, before you give the options (hence the menu options). The only way I can ever explain is if say you have a restaurant. You would record morning to say "We are now serving breakfast", afternoon to say "we are now serving lunch", and evening to say "we are now serving dinner". The menu options portion stays the same "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 9am(based on a time profile in the AA) it will say "We are now serving breakfast" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 1pm(based on a time profile in the AA) it will say "we are now serving lunch" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 6pm(based on a time profile in the AA) it will say "we are now serving dinner" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
As you can see you dont need the morning, afternoon, or evening greetings in about 99% of the situations you simply need the menu options. Not only that but you are causing issues if you use the morning/afternoon/evening. First you can't replay those greetings by hitting a selector only the menu options can be repeated. The second issue is if you transfer from one AA to another AA it skips morning/afternoon/evening and goes straight to menu options greeting.
The truth is just an excuse for lack of imagination.
The morning/afternoon/evening are kind of weird and confusing greetings. The only real reason to use them is if you want a greeting, based on time of day, before you give the options (hence the menu options). The only way I can ever explain is if say you have a restaurant. You would record morning to say "We are now serving breakfast", afternoon to say "we are now serving lunch", and evening to say "we are now serving dinner". The menu options portion stays the same "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 9am(based on a time profile in the AA) it will say "We are now serving breakfast" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 1pm(based on a time profile in the AA) it will say "we are now serving lunch" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
At 6pm(based on a time profile in the AA) it will say "we are now serving dinner" "press 1 to make a reservation, 2 to order carryout, 3 to talk to manager"
As you can see you dont need the morning, afternoon, or evening greetings in about 99% of the situations you simply need the menu options. Not only that but you are causing issues if you use the morning/afternoon/evening. First you can't replay those greetings by hitting a selector only the menu options can be repeated. The second issue is if you transfer from one AA to another AA it skips morning/afternoon/evening and goes straight to menu options greeting.
The truth is just an excuse for lack of imagination.
Also how is your 24/7 time profile setup? It MUST be 12am to 11:59pm. 12am to 12am is invalid, 9am-9am is invalid, 6pm-6pm is invalid, you can not "cross" mdinight with a time profile.
The truth is just an excuse for lack of imagination.
The truth is just an excuse for lack of imagination.
Is your AA called 01 English?
names should (Must) start with a letter!
keep it basic to start with & dont bother with morning afternoon & lunch greetings, leave the time profiles blank, it will play the AM greeting if present
use *8401 for the menu options - this is what gets played if caller selects replay options.
Do things on the cheap & it will cost you dear
ACSS
names should (Must) start with a letter!
keep it basic to start with & dont bother with morning afternoon & lunch greetings, leave the time profiles blank, it will play the AM greeting if present
use *8401 for the menu options - this is what gets played if caller selects replay options.
Do things on the cheap & it will cost you dear
ACSS
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