IPO 500 internal call / external call 4

[MoJHK]

Dear expert,

I have two extensions 201 and 202.
When incoming call externally, both extension rings (since 202 has a button MADN of 201).
But customer wants the incoming call (internally) to 201, only 201 ring and 202 with no ring.

Is it possible to do it?

 

[tac84]

Why not use Hunt Groups instead for incoming calls then you don't need to use the MADN so it won't be a problem?

Thanks, Tim
Adelaide, Australia

 

[MoJHK]

@tav84,

If I use a hunt group there will be a problem if 201 and 202 did not answer and could not forward to 203. If three users did not answwr the call, customer wanted to route the call to 201's voice mail embedded vm).
Is jt possible?

 

[TouchToneTommy]

Absolutely

Hunt Group 301 has members 201 and 202
Hunt Group 302 has members 201, 202, and 203

Hunt Group 301 overflows to 302 after X seconds

Now do you have Voicemail Pro, or Embedded Voicemail??

Voicemail Pro, make a Leave Action for Hunt Group 301 with Leave Mail to mailbox 201

Embedded Voicemail:
Add Short Code *601 / Voicemail Collect / "#"201
Add User 601 / "Mbx 201" / Forward including Hunt Group Calls to *601
Add SEQUENTIAL Hunt Group 303 with only member being Ext. 601
Change Overflow of Hunt Group 301 to Hunt Group 302 and then Hunt Group 303
Be sure to turn Voicemail for Hunt Group 301 to OFF

 

[snowman50]

As usual well explained...star

 

[IPGuru]

Or more sensibly* have the VM go to the group mailbox 301 (default operation with no action required on either VM Pro or Embedded)
Add H<GroupeName> to the source numbers tab of the users that need to access the mailbox

This way the maibox can have a different greeting to user 201 & multiple users can retrive the messages if desired

Make the PBX do the work for you, not vice versa.

*Can be dificult at times to explain to a customer why they are beeing stupid but as the professional it is our obligation & duty to do so at times.
the origin of the phase "The customer is always right" was as a chastisement to junior sales staff takiing customers out of buying inapropriate things, it is not beneficial to the customer (or you) in the long run.



Do things on the cheap & it will cost you dear

 

[critchey]

*Can be dificult at times to explain to a customer why they are beeing stupid but as the professional it is our obligation & duty to do so at times.

I couldn't possibly agree with this statement more. Too often you see customers wanting things to happen that just don't make any sense. Usually you can find a way to explain to them how to do it a better way without insulting them. It is a skill that I think any good tech needs to have.

The truth is just an excuse for lack of imagination.