bzbee
IS-IT--Management
- Mar 15, 2010
- 21
Hello All,
I'm the new support guy at a medical practice that's looking to add an additional unit (adding primary care clinic to existing urgent care practice). Unfortunately, my Avaya skills (and telecom, in general, is woefully inadequate..I'm use to plugging it and letting the magic happen
. Fortunately, I'm a fast learner once I can get a handle on the major concepts. But enough about me, here's the current setup on the Urgent Care side:
IPO 500 with:
* 4 analog trunk lines from the telephone company with different #'s for each (eg. 555-5555, 555-5556, 555-5557, 555-5558) plugged into the control unit.
At the phone company level, if the main number (555-5555) is busy it redirects to the 5556 number and so forth (that way the main line always appears open to callers..well at least 4 of them).
Staff use two short codes, 9 - for general dialing, and 8 for a private line (mainly to guarantee that a line is available for the doctor to have if the other lines are preoccupied).
For the primary care, I can duplicate the existing arrangement but thought that the IPO control unit may offer greater flexibility than having the phone company reroute the calls. For the primary care, the plan is to have 4 additional analog lines (already have the trunk daughter card installed).
Is this approach the easiest/best way, or is there a better way. Ideally, I would like to share the backup lines between the two practices but don't know if this is possible.
Please forgive my ignorance if this has already been covered ad nauseum, I've been trying to educate myself with the Avaya support documents. I think that a combination of the incoming call route settings and hunt groups may hold the answer but don't know for sure.
Any ideas or suggestions are greatly appreciated.
Thanks and have a great day!
chris
I'm the new support guy at a medical practice that's looking to add an additional unit (adding primary care clinic to existing urgent care practice). Unfortunately, my Avaya skills (and telecom, in general, is woefully inadequate..I'm use to plugging it and letting the magic happen
. Fortunately, I'm a fast learner once I can get a handle on the major concepts. But enough about me, here's the current setup on the Urgent Care side:IPO 500 with:
* 4 analog trunk lines from the telephone company with different #'s for each (eg. 555-5555, 555-5556, 555-5557, 555-5558) plugged into the control unit.
At the phone company level, if the main number (555-5555) is busy it redirects to the 5556 number and so forth (that way the main line always appears open to callers..well at least 4 of them).
Staff use two short codes, 9 - for general dialing, and 8 for a private line (mainly to guarantee that a line is available for the doctor to have if the other lines are preoccupied).
For the primary care, I can duplicate the existing arrangement but thought that the IPO control unit may offer greater flexibility than having the phone company reroute the calls. For the primary care, the plan is to have 4 additional analog lines (already have the trunk daughter card installed).
Is this approach the easiest/best way, or is there a better way. Ideally, I would like to share the backup lines between the two practices but don't know if this is possible.
Please forgive my ignorance if this has already been covered ad nauseum, I've been trying to educate myself with the Avaya support documents. I think that a combination of the incoming call route settings and hunt groups may hold the answer but don't know for sure.
Any ideas or suggestions are greatly appreciated.
Thanks and have a great day!
chris
