IPO 406V2 5.0.26 Dial by Name not working 1

[telecomgear]

I set up an auto attendant, set a selector code of 1 for for dial by name and when using extension 4480 for testing purposes, I get blank air when that selector code is pressed. Awesome. I looked here in Tektips and decided that I need to reload the prompts. (Settings in Manager seem to be correct. Users recorded their names, etc) I went into the Embedded File Management and the Upload Voicemail Files and uploaded the files. It completed the process, yet I still get blank air when I dial Dial By Name. I ran monitor with Embedded VM enabled only and this is the result:

2963615mS LVMail: MailBox25: constructor called
2963615mS LVMail: AutoBox25: constructor called
2963615mS LVM(audio): Audio25: constructor called
2963615mS LVMail: MailBox25: constructor called
2963616mS LVMail: Client25: constructor called: ACallId.lid: 0 ACallId.id: 1008 ACallId.in: 0 ALineId.type: 4 Alineid.id: 1
2963616mS LVM(audio): Audio25: Open: called: packet size 80
2963617mS LVMail: Ticker: RegisterLVMClient: 25 List size = 1
2963618mS LVMail: Client25: ProcessMsg: CMSetup Call: lid = 0, id = 1008
2963618mS LVMail: Client25: ProcessMsg: CMSetup - called_party: #AA:AutoA calling_party: 4480
2963619mS LVMail: Client25: ProcessMsg: AutoA access: AUTOATTENDANT greeting:
2963619mS LVMail: Client25: ProcessMsg: ProcessMsg modifier=() keypad=()
2963619mS LVMail: Client25: Open: opentype: 1
2963620mS LVMail: AutoBox25: Open: called
2963621mS LVMail: AutoBox25: Saved MN_greeting found: Mailbox: AutoA File 77833
2963622mS LVMail: Client25: SendMsg: CMConnect to CM
2963622mS LVMail: Client25: ConfigureRASPort: called
2963629mS LVMail: Client25: ProcessMsg: CMConnectAck Call: lid = 0, id = 1008
2963630mS LVMail: Client25: CallConnected: invoked
2963630mS LVMail: Client25: CallConnected: Caller Can Terminate
2963630mS LVMail: Client25: Open: opentype: 9
2963631mS LVMail: Client25: StartRASPort: called
2963631mS LVMail: Client25: AssertSpeechMonitor: On
2963631mS LVM(audio): Audio25: RequestDialog: invoked dialog type: ATTENDANT
2963631mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2963632mS LVM(audio): Audio25: Auto_Attend: called; action: ATTENDANT
2963632mS LVM(audio): Audio25: ChangeNode( AutoAttIntroNode, 0)
2963632mS LVM(audio): Audio25: AutoAttIntroNode::Begin: called: action = 0
2963633mS LVM(audio): Audio25: AddWAV: clip found: File: 3020 clipname: ENU:MC_01
2963633mS LVM(audio): Audio25: AddWAV: clip supplied via File: 77833 Clipname: AutoA
2963634mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2963634mS LVM(audio): Audio25: RunNode: called
2963634mS LVM(audio): Audio25: StartNextClip: called File: 3020 clipname: ENU:MC_01
2963650mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 3243
2963650mS LVMail: Client25: StartSendToPhone: called
2963650mS LVMail: Client25: ConfigureRASPort: called
2963651mS LVMail: Client25: CallConnected: - Call State: CMCSConnected
2963885mS LVM(silence): Client25: SilenceEvent: Start of Silence
2964012mS LVM(audio): Audio25: StartNextClip: called File: 77833 clipname: AutoA
2964056mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 214 clip_unu: 66586
2966989mS LVM(silence): Client25: SpeechEvent: End of Silence
2967029mS LVMail: Client25: ProcessMsg: CMInformation Call: lid = 0, id = 1008
2967153mS LVM(audio): Audio25: DTMFHit: digit: 1
2967153mS LVM(audio): Audio25: AutoAttIntroNode:TMFHit: digit: 1
2967153mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 0)
2967154mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 0
2967154mS LVM(audio): Audio25: AANamesDirectoryNode:layWAV State = 1
2967154mS LVM(audio): Audio25: AddWAV: clip found: File: 3020 clipname: ENU:MC_01
2967157mS LVM(audio): Audio25: RunNode: called
2967157mS LVM(audio): Audio25: StartNextClip: called File: 3020 clipname: ENU:MC_01
2967159mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 3243
2967160mS LVMail: Client25: StartSendToPhone: called
2967160mS LVMail: Client25: ConfigureRASPort: called
2967289mS LVM(silence): Client25: SilenceEvent: Start of Silence
2967522mS LVM(audio): Audio25: StartNextClip: end of clip list
2967522mS LVMail: Client25: SendToPhone: end of sound sequence
2967522mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2967523mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2967523mS LVM(audio): Audio25: EndPlay: called
2967523mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2967524mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2967524mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2967525mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2967525mS LVM(audio): Audio25: RunNode: called
2967525mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2967533mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2967533mS LVMail: Client25: StartSendToPhone: called
2967533mS LVMail: Client25: ConfigureRASPort: called
2968495mS LVM(audio): Audio25: StartNextClip: end of clip list
2968495mS LVMail: Client25: SendToPhone: end of sound sequence
2968496mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2968496mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2968496mS LVM(audio): Audio25: EndPlay: called
2968497mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2968497mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2968497mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2968498mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2968498mS LVM(audio): Audio25: RunNode: called
2968499mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2968501mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2968501mS LVMail: Client25: StartSendToPhone: called
2968501mS LVMail: Client25: ConfigureRASPort: called
2969464mS LVM(audio): Audio25: StartNextClip: end of clip list
2969464mS LVMail: Client25: SendToPhone: end of sound sequence
2969465mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2969465mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2969465mS LVM(audio): Audio25: EndPlay: called
2969466mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2969466mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2969466mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2969467mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2969467mS LVM(audio): Audio25: RunNode: called
2969468mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2969470mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2969470mS LVMail: Client25: StartSendToPhone: called
2969470mS LVMail: Client25: ConfigureRASPort: called
2970432mS LVM(audio): Audio25: StartNextClip: end of clip list
2970433mS LVMail: Client25: SendToPhone: end of sound sequence
2970433mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2970433mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2970433mS LVM(audio): Audio25: EndPlay: called
2970434mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2970434mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2970434mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2970435mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2970435mS LVM(audio): Audio25: RunNode: called
2970436mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2970438mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2970438mS LVMail: Client25: StartSendToPhone: called
2970438mS LVMail: Client25: ConfigureRASPort: called
2971401mS LVM(audio): Audio25: StartNextClip: end of clip list
2971401mS LVMail: Client25: SendToPhone: end of sound sequence
2971401mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2971402mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2971402mS LVM(audio): Audio25: EndPlay: called
2971402mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2971402mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2971403mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2971404mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2971404mS LVM(audio): Audio25: RunNode: called
2971404mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2971406mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2971407mS LVMail: Client25: StartSendToPhone: called
2971407mS LVMail: Client25: ConfigureRASPort: called
2972369mS LVM(audio): Audio25: StartNextClip: end of clip list
2972370mS LVMail: Client25: SendToPhone: end of sound sequence
2972370mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2972370mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2972371mS LVM(audio): Audio25: EndPlay: called
2972371mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2972371mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2972372mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2972372mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2972373mS LVM(audio): Audio25: RunNode: called
2972373mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2972375mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2972375mS LVMail: Client25: StartSendToPhone: called
2972376mS LVMail: Client25: ConfigureRASPort: called
2973338mS LVM(audio): Audio25: StartNextClip: end of clip list
2973338mS LVMail: Client25: SendToPhone: end of sound sequence
2973339mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2973339mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2973339mS LVM(audio): Audio25: EndPlay: called
2973340mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2973340mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2973340mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2973341mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2973341mS LVM(audio): Audio25: RunNode: called
2973342mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2973344mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2973344mS LVMail: Client25: StartSendToPhone: called
2973344mS LVMail: Client25: ConfigureRASPort: called
2974306mS LVM(audio): Audio25: StartNextClip: end of clip list
2974307mS LVMail: Client25: SendToPhone: end of sound sequence
2974307mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2974307mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2974308mS LVM(audio): Audio25: EndPlay: called
2974308mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2974308mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2974309mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2974309mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2974310mS LVM(audio): Audio25: RunNode: called
2974310mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2974312mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2974312mS LVMail: Client25: StartSendToPhone: called
2974313mS LVMail: Client25: ConfigureRASPort: called
2975275mS LVM(audio): Audio25: StartNextClip: end of clip list
2975275mS LVMail: Client25: SendToPhone: end of sound sequence
2975276mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2975276mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2975276mS LVM(audio): Audio25: EndPlay: called
2975277mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2975277mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2975277mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2975278mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2975278mS LVM(audio): Audio25: RunNode: called
2975279mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2975281mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2975281mS LVMail: Client25: StartSendToPhone: called
2975281mS LVMail: Client25: ConfigureRASPort: called
2976244mS LVM(audio): Audio25: StartNextClip: end of clip list
2976244mS LVMail: Client25: SendToPhone: end of sound sequence
2976245mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2976245mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2976245mS LVM(audio): Audio25: EndPlay: called
2976246mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2976246mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2976246mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2976247mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2976247mS LVM(audio): Audio25: RunNode: called
2976248mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2976250mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2976250mS LVMail: Client25: StartSendToPhone: called
2976250mS LVMail: Client25: ConfigureRASPort: called
2977213mS LVM(audio): Audio25: StartNextClip: end of clip list
2977213mS LVMail: Client25: SendToPhone: end of sound sequence
2977213mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2977214mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2977214mS LVM(audio): Audio25: EndPlay: called
2977214mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2977214mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2977215mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2977216mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2977216mS LVM(audio): Audio25: RunNode: called
2977216mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2977218mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2977219mS LVMail: Client25: StartSendToPhone: called
2977219mS LVMail: Client25: ConfigureRASPort: called
2978181mS LVM(audio): Audio25: StartNextClip: end of clip list
2978181mS LVMail: Client25: SendToPhone: end of sound sequence
2978182mS LVM(audio): Audio25: RequestDialog: invoked dialog type: END_PLAY
2978182mS LVM(audio): Audio25: RequestDialog: locale: ENU Selected
2978182mS LVM(audio): Audio25: EndPlay: called
2978183mS LVM(audio): Audio25: AANamesDirectoryNode::EndPlay: called state = 1
2978183mS LVM(audio): Audio25: ChangeNode( AANamesDirectoryNode, 1)
2978183mS LVM(audio): Audio25: AANamesDirectoryNode::Begin: called: modifier = 1
2978184mS LVM(audio): Audio25: AddWAV: clip found: File: 3106 clipname: ENU:MC_02
2978184mS LVM(audio): Audio25: RunNode: called
2978185mS LVM(audio): Audio25: StartNextClip: called File: 3106 clipname: ENU:MC_02
2978187mS LVM(audio): SoundPlay: Restart: setup sound-clip: b_header: 0x00 sect_ix: 15 clip_unu: 8052
2978187mS LVMail: Client25: StartSendToPhone: called
2978187mS LVMail: Client25: ConfigureRASPort: called
2978303mS LVM(silence): Client25: SpeechEvent: End of Silence
2978314mS LVMail: Client25: ProcessMsg: CMReleaseComp Call: lid = 0, id = 1008
2978314mS LVMail: Client25: ProcessMsg: CLOSE (CMReleaseComp) end: False pause: False
2978314mS LVMail: Client25: Open: opentype: 2
2978315mS LVMail: Client25: ProcessMsg: CLOSE - listening packet count 0
2978315mS LVMail: Client25: Complete: called
2978315mS LVMail: Client25: AssertSpeechMonitor: Off
2978316mS LVMail: Client25: StopRASPort: called
2978316mS LVMail: AutoBox25: Close: called
2978316mS LVMail: ~Client25: destructor called
2978316mS LVMail: Ticker: UnRegisterLVMClient: 25 List size = 0
2978317mS LVMail: ~MailBox25: destructor called
2978317mS LVM(audio): ~Audio25: destructor called
2978317mS LVMail: ~AutoBox25: destructor called
2978318mS LVMail: ~MailBox25: destructor called

I think the card may be broken because the dial by number selector code won't transfer calls to an extension either.

Any ideas?
Thanks

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[telecomgear]

Embedded VM. Sorry, forgot to post that part.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[joe2938]

Is this only happening to this one extension for dial by name? your positive the name has been recorded when mailbox was set up? also can you transfer to any extension from this auto-attd?

 

[telecomgear]

It's happening on all calls when dial by name is attempted to be used. I get dead air. Even if I try the first few letters on a known working VM user that recorded his name, I get nothing at all.
I can only transfer to an extension if I specifically enter the extension number in the destination field. Dial by number, without entering anything in the destination fiels will not work.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[telecomgear]

I'm not getting the prompt ("Please enter the first few letters of the persons first name, followed by the # sign.") that is supposed to play when pressing the dial by name feature.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[joe2938]

delete your auto attd and recreate, also make sure direct dial by number is ticked, and make sure dial by name match order is set up the way you want to access it. Sounds like your auto attd is corrupted so delete merge then recreate and merge again and then retest. I know this sounds crazy but we are talking about IP Office here

 

[telecomgear]

I figured it out. There is no prompt the caller hears. They have to press the code for dial by name and then proceed with the first few digits of the name, followed by the # sign. If there is a match, then the VM gives you the results.

----- "Always be yourself. Unless you can be Batman, always be Batman"-------

 

[joe2938]

you still have an issue then, you need to hear that prompt or how else will users know what to do