IPO 10.1 Twinning/ Caller ID

[NYSTECH]

I think I know the answer but want to ask anyways.

IPO 10.1 with SIP trunks

Customer has agents working from home and they are using twinning to cell phones
The issue is that some agent are in multiple Hunt groups and they are not sure which call is from witch group.

I don't believe there is a way to distinguish hunt groups calls when twinned. Your either going to get the main number or the calling party number.

Is that not correct or is there a way to manipulate the header information in SBC?

You insight is appreciated.

 

[Ekster]

If I remember correctly, the "P-Asserted Identity field" contains the group name in the twinned call SIP invite, could you do some manipulation based on that in the SBC?

We have a Microsoft Teams Direct routing connection from our Avaya system through an Audiocodes SBC. We replace the name in the "From" field with the name from the contents of the "P-Asserted Identity" field, the group name then shows up in the Teams call.