IPLDK 300 Ver 3.8Ea Hunt Group Call to Voicemail box

[Jonah29]

Hi All,

I have a client with an IPLDK300 Ver 3.8Ea using a VMIB. They have calls that ring a circular group. If those calls don't get answered after a period of time they want the callers to be answered by a mailbox. Is there a way of doing this? As it is a 3.8 I don't think I can use the Group Mbox feature. Looking through the programming I can see that I can programme Group Mbox buttons on the phones but in the Group Attributes there is no option to cverflow to a Group Mbox.
Any suggestions??

Regards
Mark

 

[SteveBUK]

Hi Mark, I think Group Mail boxes came in at 3.9 software, may have been a late 3.8. See below on setup of grp mail boxes
Must be using v3.9 Software

Description
Each hunt group can have own voice mail box. User can leave a message and each hunt group member can retrieve the message. This Hunt group mail box is used as overflow destination.


Operation
Leaving a message
1. A call is routed to Hunt group.
2. The call is not answered, and after overflow timer expired, call is routed to overflow destination – group voice mail box.
3. A user hears the hunt group greeting and can leave a message.
4. In case of DKT member, recording message finish, hunt group mail box button is flashing.
5. In case of SLT member, recording message finish, 2’nd dial tone is served.

Retrieving a message
1. In case of DKT, each hunt group member can have a button for own group mail box.
2. Hunt group mail box button is [PGM] + DSS + [PGM] + 88 + group number.
3. Hunt member press the flashing DSS for group mail box.
4. In case of SLT, WKT, Each hunt group member can have a numbering plan code for accessing to group mail box.
5. Access code for hunt group mail box is [561].
6. Hunt member press the access code [561] + Group number.
7. In case of DKT, for repeating current message, Press [CALL BACK] button or [3soft – REPEAT] button.
8. In case of SLT, for repeating a current message, Press [#3].
9. In case of DKT, for retrieving a next message, Press [HOLD] button of [3soft – NEXT] button.
10. In case of SLT, for retrieving a next message, Press [#2].
11. For only first entering to hunt group mail box, mail box button or numbering plan code is used.

Deleting a message
1. Deleting process is same as each station message deleting.
2. In case of DKT, on retrieving a message, user can delete by using [CONF] button or [3soft - DELETE] button.
3. In case of SLT, on retrieving a message, user can delete by using deleting code [#1].
4. Deleting process is over, next message is played.

Leaving a Hunt Group User Greeting
1. Press PGM + 68. It is same as SLT.
2. Enter Hunt Group Number.
3. User can record hunt group greeting similar way as PGM 61.



Deleting a Hunt Group User Greeting
1. Press PGM + 69. It is same as SLT.
2. Enter Hunt Group Number.
3. Hunt group greeting can be deleted similar way as PGM 66.


Condition
 Remote VMIB feature is not possible for this hunt group mail box.
 Only one member can access hunt group mail box. That means two members can not access to group mail box, at the same time.
 Only one member can access PGM 68 or PGM 69 at the same time.
 All Hunt group members can record a hunt group greeting.
 All Hunt group members can delete a hunt group greeting.
 All Hunt group members can retrieve and delete hunt group voice mail.
 If a station is not a Hunt group member, user can not record hunt group greeting.
 If a station is not a Hunt group member, user can not delete hunt group greeting.
 Only in idle state, Group Voice Mail button or numbering code is allowed.
 If hunt group member have no right to use VMIB (PGM 113 - F2), member can not retrieve a message.
 Adding a message to current played message is possible.
 Transfer a message to other station or other hunt group is possible.
 When user leave a message, previous used timer is same used.(PGM 181 – F3, PGM 181 – F4)
 If VMIB channel is all busy state, timer (fixed timer of 5 sec) is re-assigned repeatedly until getting available VMIB channel.
 If VMIB capacity is full, this function is not working.
 To enter the mail box, there is no need to enter the password.
 Circular / Terminal group, UCD group and Ring group is allowed to this function.
 ICM call and CO call is enable to leave a message.
 When message is left, LCD display is not allowed.
 If a hunt group is deleted, then all left messages are deleted.
 If a hunt group type is changed, then all left messages are deleted.
 If a member is deleted from a hunt group, mail box button is OFF.
 If no message, hunt group mail box button is OFF.
 If no message and user press hunt group mail box button or dial hunt group mail box numbering plan code, then this is error case.
 If Hunt group greeting is not recorded, but Default user greeting is recorded, then default user greeting is played instead of hunt greeting.


Admin Programming
 PGM 190 – Hunt group
PGM 191 – Hunt group Attribute

Regards
Steve