IPLDK 20 CCR Message recording 1

[k0rrupt10n]

Hi,

I've installed the AAFBE into the IPLDK. I know how to set the message through PC Admin, but I'm at a loss when I try to record the message on the Attendant Station. I get as far as inputting the message number. Any ideas?

 

[doktor]

Here is what you have to do to record a message:

[TRANS/PROG] + 06 + message number (3 digits) + # + (record your message) + Hold / Save.
There can be recorded system message from 001 to 070 to the group queue / response and voice response (CCR messages).


///doktor

 

[k0rrupt10n]

Hi Doktor - I have tried this, but get Access Deny. I have full access through PC Admin, so there must be something I'm missing there.

 

[doktor]

You can only do this from the Attendant station.
Check with PGM164, or dial the prefix for the Atendant (0 or 9) to check out who is the attendant.

///doktor

 

[k0rrupt10n]

I set the System attendant as station 10 - my station, and attendant is station 11.

 

[doktor]

It has to be done from the System attendant.

///doktor

 

[k0rrupt10n]

Hi, just to let you know I'd failed to add the necessary permissions within PGM113 for this. Once done, everything okay!

 

[doktor]

What permissions did you add?
They should be default.

///doktor

 

[k0rrupt10n]

Hi Doktor,

VMIB access ON
VMIB MSG DD/TM ON

Plus a couple of other privileges not pertaining to this, but to call auth. While I'm here, if a caller (during the AA message) dials an extension number, will this connect them to that user? Apologies for this - I've been in IT for years but this is my first attempt at setting up an IPLDK.

 

[doktor]

To have that function you need to program CCR (Customer Call routing) in PGM228. This is MENU calling - press 1 for Sales and Press 2 for Sevices..

///doktor

 

[doktor]

& Thank you for the star...

///doktor