IPK voicemail change 1

[jsaad]

I have a client with IPK system and the VMP voicemail card on a compact flash. Customer has two tenants. Tenant two has box 198 as their opening box. Their Dial 1 option transfers to an outside number which needs to be changed.

Do I need to use CoSessions to attach to the serial port on this system? I have Cosessions and done it years and years ago. Is that at transaction box to adjust.

I checked all speed dial bins and wasn't able to find the number in question.

 

[belevedere]

You will need cosessions to modify it. One key options can only br done that way. 198 is probably a T box.

 

[jsaad]

Could the 1 key option dial the external number directly or must it go to an extension then forward out?

I still like the repartee product.

 

[belevedere]

Either way.

 

[jsaad]

i attached my laptop (win xp) with null modem cable and tripplite usb adapter. All of these are known good parts and I use them all the time. But could not communicate to the voicemail. setup voice/support and direct connect using com port and speed at 19.2 or 57.6 but nothing. Anything else to check in Cosessions?

I figured out there is a default LAN IP on the voicemail system, can I use that to make the changes via web browser?

 

[belevedere]

DIP SW 1 position 3 = on is for remote connection, off = local connection. Changing it requires a VM reset afterward. The cable should be a straight through. Try all speeds from 9600 to 56K. Each version of the card used a different setting. Mostly 96K, 14400

 

[jsaad]

If it's on, i can dial in remotely using cosessions and transfer to x663?

 

[belevedere]

Correct.

 

[jsaad]

calling in remotely and having the operator transfer to 663 results in ERROR and a busy signal. I suppose the modem isn't enabled.

 

[belevedere]

The VM card must have a MDM-U10 piggy back card installed for remote connectivity. That daughter board has the modem chip on it.
SW 1 - 1 ~ 4 should all be off. 1 enables COM1, 2 on = stopped for mainteneance, 3 = on enables COM 2 for remote connection, 4 = not used.
We always used the 9-25 pin cable that came with the card. It should be a straight through cable for local connection.

 

[jsaad]

i managed to get in via cosessions via the x663 via autoattendant. You cannot be transferred by a user/human.

i found the t-box in question and the one key dialing option is most likely a dummy port externally forwarded. It's basically a repartee software.

Question: in the Transfer->X field, can I change X to a full telephone number?

Rather than getting into pbx programming but I think I will have to do it via the pbx.

 

[belevedere]

You should be able to do that. I believe the 9 for trunk access is defaulted, but you may need to check the system set up options and confirm it. If the 9 is required in the number field, set it up with a , (1 sec pause). EX: 9,18885554444.

 

[jsaad]

Thank you! And by getting in remotely I guess we've confirmed that local access to the VM by cosessions will not work unless the switches are set right and the VM is rebooted.

What a pain! But fun! ?

 

[belevedere]

At least you can get in and administer it. There is a lot that you can do by logging in through a phone. Verify in the mailbox class of service the box has manager rights. call the VM and log in the user, then dial 0 to get to manager options through the phone.

 

[jsaad]

I saw there is Les Larson 9696 system manager which I forgot about. I will look at that. Haven't tried the one key option yet.

I put in MIFM card in the A slot and configured the slot for MIFM by phone but still cannot connect by SAT using serial port 3 and straight serial cable. Do I require a reboot for that to work?

 

[belevedere]

No reboot, but you need to assign it's function in 7-3-2. Assign it as SMDR. DO NOT delete LES LARSON. Much like sandy simmons it's the default log in box, probably with several tboxes attached.

 

[jsaad]

i only set the slot as MIFM. I did not do the SMDR part. Thank you!!