iPECS eMG80 Timed Base Routing

[dbuxton101]

Hey Guys,
I just want to simply set the system up so business hours rings on the default huntgroup and after hours + weekends goes to voicemail. Set it up in the System Call Routing (251) section and seemed to work.
HOWEVER, customer reported calls going to the SIP trunks business continuity number after 20 seconds, trace confirmed that after 20 seconds the call was being cancelled. Deleted all entries in the System Call Routing section and now incoming calls are behaving.

What is the correct way of programming timed based routing for incoming calls. Does the above sound like it could just be a bug?

 

[eddiebullman]

Hi

Set your day and night destinations in 231 as needed and also set ICM tenancy group to some think different to your extensions e.g 100

then set your auto ring table in 233 that matches the setting above e.g 100

then set go into 257 attendant ring mode and the ring mode to auto for the ICM tenancy group above e.g 100

this should do what you are looking for

 

[martinhodge]

what lines do they have?

you will need to make sure that the incoming number is matching the line presented to the system in system call routing .

its quite common for instance if you program the system call routing with the 6 digits coming off a isdn circuit . that when a customer ports to sip you will need to input the full dialed number as per the packet and header . ie your need to insert the area code as well.


you can use either the auto ring mode table yes .

but the system call routing will give you a much better control over timed destinations . allowing you to change the ring destination to weather you want at what ever time you want not limiting you to only 3 ring modes effectively you can have as many as you like.

also make sure that your system times are correct and that the did/disa timer is raised from the default on the system as well . i usally stick it at 99.