I have a customer I'm trying to configure VoIP monitoring for. I am able to record calls and play them back on the PC. The VoIP Monitoring feature is greyed out and never becomes available for the supervisor to use. I have verified licensing and services/software on the server. We are using IPCC 3.5.2. I am using the second NIC on the box to sniff traffic from the span session on the 3560 switch. The monitoring session appears to be working fine, because we can record calls and get two way audio. We are not able to use the other features on with the supervisor software. Barge, Intercept, VoIP Monitoring are all greyed out. The customer really only wants to use the VoIP monitoring feature, I think the others will work once I figure out why this isn't working. Any suggestions?
/mia158
/mia158