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IP_Office_AVAYA_PushNotification_OK_IphoneClient_Rings_But_call_Error

DNapoles

DNapoles

Technical User
May 30, 2022
1
IT
AVAYA IP 500V2 - version 11.1.2.4 build 18, Avaya Push notification correctly configured, non errors from System Status. AVAYA Workplace ver. 3.38 installed on Iphone 14, you call the extension, the APNP wakes up the extension (from System Status you see the extensions registered from IP private address because the Iphone is connected to wifi), then the phone rings you try to answer but you can't answer because the app shows "Call error".
So how can it be possible?

Thanks

DN
 
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I guess it's not a push notification issue and you will be able to reproduce it with workplace app open and registered.

In this case, you should check the SIP messages.

For me it sounds like that the firewall is not able to reach the client am the time or the mobile phone's ISP is blocking something.

Do you use TLS or TCP signaling?
 
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We have a similar issue
Are you using the Avaya SBC?
Our issue is often times the call will only ring about a half ring and cannot be answered. But subsequent calls can.
Is your issue on every call or just once in a while?
 
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