misterbelly
Technical User
Hi All, I am getting a burn failed when trying to upgrade an ip500v2 from 6.0(08) to (18) any ideas?
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ip500v2 to 6.0(18)
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I read the tech bulletin and don't know it tlpeter, I just know that the config might come up clean after the reboot if you are unlucky 
misterbelly are you trying the upgrade remotely or locally?
I would try a reboot and then trying to upgrade again.
Joe W.
FHandw., ACSS
insanity is just a state of mind
misterbelly are you trying the upgrade remotely or locally?
I would try a reboot and then trying to upgrade again.
Joe W.
FHandw., ACSS
insanity is just a state of mind
From the techbulletin:
2 Technical Notes
2.1 Upgrading an IP500v2 System to this Maintenance Release
If the system is to be upgraded remotely and is an IP500v2 platform please check the size of the IP Office configuration file (config.cfg) held on the system SD card before upgrading to this release. The config.cfg file can be found in the “Primary” folder of the System SD card. For further information please refer to “Viewing the Card Contents” in the “SD Card Management” section of the IP Office Installation Manual.
If it is determined that the IP Office configuration file stored on the System SD card has a zero byte size it is likely that the issue documented in CQ105039 “SD Card - Config periodically defaulting following a system restart” has occurred. In this instance the IP500v2 system will potentially restart with a default configuration. In this instance it is recommended that the following procedure to upgrade the IP500v2 system is performed when connected to the customer’s LAN:
1) Using Manager, take a copy of the System configuration and store on the local Administration PC.
2) Connect to the IP Office’s LAN and perform a System Restart using Manager.
3) When the system has restarted use Manager to send the backup of the customer’s system configuration file to the IP500v2.
4) Restart the system and recheck the size of the IP Office configuration in the System SD card.
5) Upgrade the IP500v2 system to the 6.0(18) GA release.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
2 Technical Notes
2.1 Upgrading an IP500v2 System to this Maintenance Release
If the system is to be upgraded remotely and is an IP500v2 platform please check the size of the IP Office configuration file (config.cfg) held on the system SD card before upgrading to this release. The config.cfg file can be found in the “Primary” folder of the System SD card. For further information please refer to “Viewing the Card Contents” in the “SD Card Management” section of the IP Office Installation Manual.
If it is determined that the IP Office configuration file stored on the System SD card has a zero byte size it is likely that the issue documented in CQ105039 “SD Card - Config periodically defaulting following a system restart” has occurred. In this instance the IP500v2 system will potentially restart with a default configuration. In this instance it is recommended that the following procedure to upgrade the IP500v2 system is performed when connected to the customer’s LAN:
1) Using Manager, take a copy of the System configuration and store on the local Administration PC.
2) Connect to the IP Office’s LAN and perform a System Restart using Manager.
3) When the system has restarted use Manager to send the backup of the customer’s system configuration file to the IP500v2.
4) Restart the system and recheck the size of the IP Office configuration in the System SD card.
5) Upgrade the IP500v2 system to the 6.0(18) GA release.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
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