I don't have the exact setup running in my test lab so I'm posting here.
Customer will have IP500V2 R9.1 .. System will be fed with POTS lines and will have a UC module.
Customer is looking for nights / weekends when calls hit the AA and customer presses 1 for after hours emergency service. Those calls transfer to drivers cell phones. not using One X.. just a standard transfer to the outside 10 digit cell phone. They would like to be able to record those calls to make sure drivers are handling correctly. We are not talking Contact Recorder. Just calls being recorded and dropped into a mailbox. They wont even be doing voicemail to email.
My lab systems are server edition with SIP and an expansion system. so not the same scenario.
Customer will have IP500V2 R9.1 .. System will be fed with POTS lines and will have a UC module.
Customer is looking for nights / weekends when calls hit the AA and customer presses 1 for after hours emergency service. Those calls transfer to drivers cell phones. not using One X.. just a standard transfer to the outside 10 digit cell phone. They would like to be able to record those calls to make sure drivers are handling correctly. We are not talking Contact Recorder. Just calls being recorded and dropped into a mailbox. They wont even be doing voicemail to email.
My lab systems are server edition with SIP and an expansion system. so not the same scenario.
