IP403 not seeing names/numbers over IP trunk to S8500

[shanebuss]

I have IP trunks between an IP403 and S8500. Everything works fine, except users on the IPO side just see "outside>" when placing or receving calls over the IP trunk.

Users on the S8500 side see the IP403 users names and extensions when calling inbound or outbound.

They are not integrated with QSIG since we dont have a license for it on the 8500 side, but the trunk works fine. Also, when running monitor i can see the extensions from the NY side in the logs, yet they dont get dislpaye don the phones!

It looks like this issue might be resolved in the new firmware, but it doesnt appear to support IP403. Do i need to go to a 406 so i can load the latest firmware and resolve this issue?

Thanks

 

[tlpeter]

the s8500 is not sending the caller id
it has nothing to do with the 403
i don't know what to do about it but i have seen it before overhere


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

As above we have this scenario running just fine on 3.2 (54)
Its not sending the info from the S8500

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[shanebuss]

if its not sending anything, how come the monitor on the IPO clearly shows the number and name of the person on the 8500 side? If the info is in the log on the IPO, it seems like it could be on the phone.

So how do you get CLID working between the two? You have to go QSIG?

 

[ProviderReborn]

Not Q Sig no, we are using normal IP Lines in the IPOffice. Whilst I boot up my work laptop to look at our office config post your ip settings up on here if you would not mind.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[ProviderReborn]

To be honest our IP line setup is exactly the same as our link to our other IP Offices.

We are set at G.729a and have fast start/OOB DTMF/Allow Direct Media/Voice Networking/Fax Transport checked.

H450 is even on in the IP Line settings to.

What SW level you at and what phones you using?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[shanebuss]

Here's are my settings on the IPO side.

G.711 ULAW 64K Enable Fast Start checked, nothing else

I'm on 3.2(54). Phones are 2420's

Thanks for the help!

 

[ProviderReborn]

Try activating your Voice Networking.
I know this is for SCN support BUT give it a try

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[shanebuss]

I activated the voice networking box, didnt change anything. However i was only able to Merge changes since its during business hours.

I will try bouncing it after hours and see if it has any effect

thanks

 

[jml2665]

did you use any documentation from Avaya to set these up? if not I have one I got a while ago and it seems to say that the displays should work. If you want I can email it if you drop your email here

 

[big70]

It,s in the S8500

look in ASA (Avaya side administration)

Change trunk-group xxx (Trunkgroup you programmed)

Look for

Send Calling number: Y
Send Name: Y
Send connected number: Y
Format: Private

Also do a list trace TAC xxx (Trunk acces code of the trunk)

Then you can see if name and number is send.

Voice networking and H450 is not used with an IP-trunk to the S8500.

Greets Peter

 

[shanebuss]

Everything was as you described, only Format was public instead of private. I changed it to Private, but can't test until tomorrow..

thanks!

 

[shanebuss]

Still the same thing... inbound calls over the trunk show outside>

 

[big70]

Did you see name and number in list trace TAC??

Greets Peter

 

[shanebuss]

Here are the results of list trace TAC from the Definity side calling the IPO Side.. the name appears to be fine

list trace tac 35 Page 1
LIST TRACE

time data

09:39:26 dial 48612 route:UDP|AAR
09:39:26 term trunk-group 3 cid 0x2386
09:39:26 dial 48612 route:UDP|AAR
09:39:26 route-pattern 10 preference 1 cid 0x2386
09:39:26 seize trunk-group 3 member 5 cid 0x2386
09:39:26 Calling Number & Name NO-CPNumber Joseph Delgad
09:39:27 Proceed trunk-group 3 member 5 cid 0x2386
09:39:27 Alert trunk-group 3 member 5 cid 0x2386
09:39:27 G711MU ssff ps:20 rn:2/1 192.168.171.55:49264 192.168.150.64:2078
8
09:39:27 xoip: faxT modemff tty:US 192.168.150.64:20788 uid:0x5001c
09:39:33 active trunk-group 3 member 5 cid 0x2386
VOIP data from: 192.168.150.64:20788
09:39:38 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:8 WC:4 Avg:0
09:39:38 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
09:39:43 idle station 9012 cid 0x2386

 

[gmgbg]

Check if extension in S8500 has send per station CPN send calling number set to y and that public-unknown is administrered for trunk group for IPO

 

[shanebuss]

I'm a little confused exactly what you wanted me to check.. is this all in the trunk group?

I dont see per station cpn, i do see send calling number is set to Y.

the "format" says private, is that where it should be public-unknown?

sorry, i'm a lot familiar with the IPO

 

[shanebuss]

ok i checked on a few extensions, and they do have send per station CPN set to Y. I think i'll need a little more advice on the public-unknown piece.. thanks for yoru patience

 

[gmgbg]

enter change public-unknown, it's where administer what cli to send on the trunks.

 

[shanebuss]

i'm there but i dont have the hell to put in.. i'll do some research


it is totally blank, think thats the prob?