IP230 phones quiet on inbounds trunk calls

[mikeyb123]

Hi All,

Here's an odd one - I keep getting IP230 phones go "quiet" on inbound trunk calls. internal calls are all good but external inbound aren't. We only have one inbound circuit but it's not affecting all the calls.

Phone will be working fine then all of a sudden it will go quiet and we have to replace it. Any idea? am going through spares quiet quickly.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[jamie2]

Are you sure the phones are bad? Have you taken a bad phone and just try moving it? When you say it suddenly goes quiet, are you on an active call, or is good for one call and quiet on the next call?

What troubleshooting have you done? Have you tried looking at the Trunk Test Tool to see if its quiet always on the same trunks?

Let us know

 

[mikeyb123]

been through the test tool - no common points or trunks, moved affected phones etc

call will start normally then will go quiet during the call. next call comes in all fine.

now resorting to swapping cables just to be sure I've not got any infrastructure issues

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.