IP trunk problem. looking for ideas.

[jsaad]

For some reason have a location whose route will not go out. So if the destination code to the route is 42 and should dial another BCM over IP turnks. The result would be to ring extension say for example 4221. The route is built, the destination code is built, the remote IP is there. As soon as we dial 42 we get invalid number. There are no other uses for a leading 4 in this BCM. I did find hunt groups with a leading 4 but I changed all of them. Still we get invalid number when we dial 42. Other outbound IP trunk routes work fine.

Monitor is running and doesn't show any activity on the IP trunks.

 

[Firebird Scrambler]

I'm assuming that you have SIP trunks?. What version is your BCM 50 system?.

You mentioned that the 42 number has been assigned in the dial plan. Has it been set so that "42" is also dialled out to line when the digits are pressed?. You can try something like 424200 etc to see if the SIP line is accessed and you can use the BCM monitor tool to watch in real time what is going on.

Check that the extensions have been assigned access to the IP trunks, it is usually BlocA, BlocB or BlocC depending upon any other IP or ISDN trunks that have been configured.

Also check how the programming has been done as I think you will need to select the "Private" tab. You will need to repeat the dial plan entry by adding it in.

You may have to change the absorbed length to "0" to prevent "42" from NOT being allowed to dial out.

Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Very advance high level knowledge on Linux BCM with keycode support

http://www.linkedin.com/in/davidbromley

 

[jsaad]

Trunks are H323. Absorb length is 0. We can't get out using that destination code. Route is set to the same as other H323 routes. Other destination codes work similarly setup. Puzzling, indeed.

 

[curlycord]

When does the message occur exactly on the display? when you dial 4 or 42? or is there a pause after 42 then the message?
Are you seeing the 42 being dialed on Monitor?




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jsaad]

Nothing on monitor, as soon as you dial 42...Invalid Number and the tone.

 

[Firebird Scrambler]

From within the BCM utilities menu, can you ping the IP address of the remote site that has the "42" code?.

Also, have you just tried as a temp measure to use an access code of e.g. 72 and absorb the two digits, then to dial the 42xx number?.


Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Very advance high level knowledge on Linux BCM with keycode support

http://www.linkedin.com/in/davidbromley

 

[curlycord]

Will 42 work if you tell it to use another route used by another dest code?


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jsaad]

no issues with ping.

good ideas. will advise.