HI,
We just changed in our center some 6416 D+M for 4621Sw, and we discovered that we cannot make double jacking with these new models, I mean you cannot use the hand phone and the headset at the same time for one call. This was possible with the 6416. Any of you experienced the similar situation and got any response from Avaya regarding if there's a limitation of these new models?
thanks in advance.
We just changed in our center some 6416 D+M for 4621Sw, and we discovered that we cannot make double jacking with these new models, I mean you cannot use the hand phone and the headset at the same time for one call. This was possible with the 6416. Any of you experienced the similar situation and got any response from Avaya regarding if there's a limitation of these new models?
thanks in advance.