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Ip softphone setup problems

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asguyas

asguyas

IS-IT--Management
Nov 25, 2011
42
US
Hey guys wondering if you all can help. I've read as many forums on as I can and still cant find my problem.

Operating system: Linux 2.6.11-AV18 i686 i686
Built: Mar 9 15:26 2007

Contains: 01.4.642.1
Reports as: R013x.01.4.642.1
Release String: S8710-013-01.4.642.1
UPDATES:
01.4.642.1-14881 unpacked cold patch 14881 for 01.4.642.1
01.4.642.1-15179 activated hot Medium risk pcre security update
01.4.642.1-16654 activated cold combo 16570 16229


Translation Saved: 2012-03-02 02:00:07

License Installed: 2010-01-15 11:14:35



when I login in road warrior mode the PC does take control of my digital phone 6408D+ and login status screen shows this

status: Logged in as Extension 4840
Terminal Type: 6408D+
Call Server: 10.4.28.4
Voice over IP Address: Not Known
Call: Not in call


SCREEN SHOT OF lI IP-INTERFACE ALL
ON Type Slot Code Sfx Node Name/ Subnet Mask Gateway Address Rgn VLAN
IP-Address
-- ---- ---- ---- --- --------------- --------------- --------------- --- ----
y C-LAN 01A11 TN799 D CLAN1 255.255.0.0 10.4.2.1 1 n
10.4.28.4
y VAL 01A10 TN2501 VAL1 255.255.0.0 10.4.2.1 n
10.4.28.5
y C-LAN 01B13 TN799 D clan-1b13 255.255.255.0 10.0.50.254 1 n
10.0.50.13
y MEDPRO 01A12 TN2602 medpro-1a12 255.255.255.0 10.0.50.254 1 n
10.0.50.14

WHEN I MAKE CALL THROUGH IP SOFTPHONE I GET TWO ERRORS

Another application is using the sound device. Close that application and select "Retry".Otherwise,select "Cancel"(the call will not be completed).

IF I HIT RETRY I GET THIS ERROR

The sound device is still inaccesssible, and the IP voice session cannot be established for the current call.

I HAVE SERCHED THE TASK MANAGER AND CANOT FIND ANYTHING ELSE RUNNING. I AM USING THE MIC INPUT AND OUTPUT OF THE SOUND CARD WHICH DOES WORK OR AT LEAST FOR LISTENING TO MUSIC.

ONE MORE SCREEN SHOT OF C-LAN

Type: C-LAN
Slot: 01A11
Code/Suffix: TN799 D
Node Name: CLAN1
IP Address: 10 .4 .28 .4
Subnet Mask: 255.255.0 .0 Link: 1
Gateway Address: 10 .4 .2 .1
Enable Ethernet Port? y Allow H.323 Endpoints? y
Network Region: 1 Allow H.248 Gateways? y
VLAN: n Gatekeeper Priority: 5

Target socket load and Warning level: 400
Receive Buffer TCP Window Size: 8320
ETHERNET OPTIONS
Auto? y


ANY HELP WOULD BE GREATLY APPRECIATED
 
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This is not a switch issue. So, CM software and clan programming is not going to help troubleshoot this.

What version software / SP is your IP softphone?
What Operating system is on your PC?
Have you used the audio tuning wizard?
How are your IP softphone settings configured?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Upvote 0 Downvote
softphone version is 5.09.7 (service pack 2)

running XP pro Service Pack 3

I have run the wizard it goes through the setup of finding my sound card and testing it, coming back good

I have the primary call server set to be the address of the C-lan

Road warrior mode is set to LAN

Local port Lowest 2048 and Highest 3029

Was that what you are looking for?

 
Upvote 0 Downvote
Latest release is Version R6.0 SP9 and would work great with XP pro SP3 and with CM3 642.1

Make sure your bandwidth setting matches closest to your actual network speed.
Code: 
 GW      TN Circuit Pack                       Latest     Last          CM
MM/TN    Gateway / Media Module     Hardware   Firmware   Update Date   Software
-----    -------------------------  ---------  --------   -----------   --------
TN799  - CLAN   TN799 DP             00 - 10   FW040    - 04/08/11
TN799  - CLAN   TN799 DP             13 >      FW040    - 04/08/11
TN2302 - Medpro TN2302AP             03        FW094    - 11/09/06
TN2302 - Medpro TN2302AP             11 >      FW121    - 06/08/11
TN2302 - Medpro TN2302AP             11 >      FW122    - 03/07/11recall 6/08/11
TN2602 - IP Media Resource 320       00 - 19   FW061    - 10/03/11
TN2602 - IP Media Resource 320       20 >      FW061    - 10/03/11

------------------------------------------------------------------

Avaya IP Softphone Release 6.0 Service Pack 9

IP Softphone R6.0 SP9 is a full installer, as such it can be installed as an
upgrade to any IP Softphone R6 series release.

Major improvement in IP Softphone Release 6.0 Service Pack 9 include the
following:

Updated PKI certificates to allow IM and Presence features to work using TLS
Note: On supported Vista O/S's, "File in use" message window may appear while
upgrading from SP8. Click "Ignore" to successfully continue with upgrade.

Major improvements in IP Softphone Release 6.0 Service Pack 8 include the
following:

- Windows Vista Enterprise users can now successfully login with UAC
(User Account Control) enabled
- Avaya IP Softphone now tags signaling packets when there are dual NIC's on a
system and the second one is enabled

Major improvements in IP Softphone Release 6.0 Service Pack 7 include the
following:

- Expansion module button labels now are updated correctly when labels are
renamed using Tools/Phone Features
- Calls are now logged when calls are initiated from Picture of Phone 2420 in
shared control mode
- Click and dial to system tray icon functionality can now be used when dial pad
is open Major improvements in SP6 for IP Softphone Release 6.0 include the
following:

- Enhanced feature button support with second administered expansion button
module/unit
- Resolved security issue described in ASA-2008-363

Major improvements in SP5 for IP Softphone Release 6.0 include the following:

- Improved video screen performance when video screen unlocked from screen saver
- Improved IP Softphone un-installation process to remove log files
(pwsplog.txt) associated with IP Service Provider after Service Pack 5 install
process
- Uninstalling this new Service Pack 5 will remove these files associated only
with this Service Pack 5 install. It will NOT remove any pre-existing log files
associated with previous installs of IP Softphone



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Upvote 0 Downvote
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