Hi,
I would like to know if you guys happened to experienced this thing, calls in (tru hunting) and the ip sofphone was set in AutoAnswer in 1 second, softphone picks up but the call was set to "hold" without touching anything and the agent can't able to unhold it for the button "Hold" is greyed out.
PC never freezes, we don't have option just to Log-out from softphone and logs back in again.
Any thoughts?
I would like to know if you guys happened to experienced this thing, calls in (tru hunting) and the ip sofphone was set in AutoAnswer in 1 second, softphone picks up but the call was set to "hold" without touching anything and the agent can't able to unhold it for the button "Hold" is greyed out.
PC never freezes, we don't have option just to Log-out from softphone and logs back in again.
Any thoughts?