I'm still a bit of a newbie with the whole VoIP business, so please bear with me if I ask stupid questions or don't quite give sufficient info on network setups etc 
)
I've just rolled out IP Softphone to our Denmark offices, and it went remarkably well, with only 2 users over there suffering problems so far (compared to at least 3 of us in the UK!)
The first problem is a user who is getting sound through the headphones, all works OK in the tuning wizard and can hear dialtone/ringing through the headset fine. However when the call is picked up there is no voice going either way.
This one also may tie in with a user in the UK who is having a similar problem, although in his case his first call is fine, then subsequent calls after that are the same, no voice transmit in either direction.
Both of the above users are connected to the same CLAN via VPN.
The other problem in Denmark was a guy who was on an older laptop than the rest, who was having bad sound quality problems.
QoS is not enabled on our VPN, nor is it enabled on the NIC, as we use IPSEC which apparently won't recognise QoS (as I understand it anyway!)
I was also having sound quality problems using Softphone over there, as well as my calls dropping out after 2 or 3 minutes. I had assumed that the VPN connection would account for this, but the other guys were all working fine.
Could hardware spec really affect it that much? None of the kit we are using is *that* old and seems to be fairly well within the hardware specifications that Avaya list. But the only difference I noticed straight off is that the guys who all had no problems have brand new Dell Inspiron laptops, whereas in the UK we are using older Latitude D610's.
I'm also going to check on Monday which version of CISCO VPN Client they are all using, and get all the VPN profile permissions/ACL's looked at to make sure they are allowing the required ports through to the clans and medpros on the pbx.
Apologies for the long post, but I'm a bit stumped here and need some direction!
Thanks in advance
Caz
)I've just rolled out IP Softphone to our Denmark offices, and it went remarkably well, with only 2 users over there suffering problems so far (compared to at least 3 of us in the UK!)
The first problem is a user who is getting sound through the headphones, all works OK in the tuning wizard and can hear dialtone/ringing through the headset fine. However when the call is picked up there is no voice going either way.
This one also may tie in with a user in the UK who is having a similar problem, although in his case his first call is fine, then subsequent calls after that are the same, no voice transmit in either direction.
Both of the above users are connected to the same CLAN via VPN.
The other problem in Denmark was a guy who was on an older laptop than the rest, who was having bad sound quality problems.
QoS is not enabled on our VPN, nor is it enabled on the NIC, as we use IPSEC which apparently won't recognise QoS (as I understand it anyway!)
I was also having sound quality problems using Softphone over there, as well as my calls dropping out after 2 or 3 minutes. I had assumed that the VPN connection would account for this, but the other guys were all working fine.
Could hardware spec really affect it that much? None of the kit we are using is *that* old and seems to be fairly well within the hardware specifications that Avaya list. But the only difference I noticed straight off is that the guys who all had no problems have brand new Dell Inspiron laptops, whereas in the UK we are using older Latitude D610's.
I'm also going to check on Monday which version of CISCO VPN Client they are all using, and get all the VPN profile permissions/ACL's looked at to make sure they are allowing the required ports through to the clans and medpros on the pbx.
Apologies for the long post, but I'm a bit stumped here and need some direction!
Thanks in advance
Caz