IP Soft Phone Questions

[lwalling]

I can't seem to find a clear answer on what version of the I2050 Soft Phone software supports Vista x64, or, at least will load, install and function. The old version 1.x version bundled with our system will not function properly as I can't run the setup application. I don't have any version 2.x stuff to test and the upgrade on the website apparently only supports 2.0 and up?

I installed version 3, which supports Vista but not technically the BCM, and while it setup and registered with the system fine I was unable to hear any audio from the app when a call was placed to the DN assigned to it. I don't know if this is a application compatibility problem with the system or Vista, and of course a licensing server is required after 30 days of use which is a moderate hassle. Has anyone successfully used v3 with a BCM?


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[SupportDude]

Interestingly enough ... Nortel just published a bulletin yesterday on i2050 audio problems.
You need a version 2.
Here is the meat of the bulletin.

The IP Softphone 2050v2 has been found to experience significant impairment of the audio channel when run on a PC using the Microsoft Vista operating system. In order to ensure clear audio when using the Softphone on a Vista machine, the following steps need to be taken.
1. From the options at the top of the 2050 client, select File, Settings.
2. From the settings list, select Audio.
Using the slidebar, increase the Quality setting to 4 or higher
Note that for the IP Softphone 2050v1.4 the same steps should be taken, but a third step is also required.
3. IP Softphone 2050v1.4 ONLY
If using an IP Softphone 2050v1.4 on a Vista PC, after setting the audio quality to 4 or higher (step 2), QoS must be turned off on the PC itself.
Use the Vista Service Manager to disable QoS on the PC.

Hope this helps!

-SD-

http://www.mysupportguy.net