We recently installed a Server Edition with redundancy inside a data center for a client. Between the data center and the customer's site is a 100 Mbs E-Line circuit.
Since the install last month, their IP Phones periodically freeze for a few seconds and they can't dial out or intercom, the dial pad is frozen. They wait a few seconds and it starts working again.
The IT person has checked the bandwidth utilization of the E-Line at the time of the phones freezing and it never is more than 5%.
I have attached a network diagram.
We were told that we should turn off auto-negotiation on all the ports for the phones. We did this but still are having the phones lock up.
I have called into support through distribution but they weren't able to help me at all. Anyone have any helpful information that we can try? Thanks in advance. Jody
Since the install last month, their IP Phones periodically freeze for a few seconds and they can't dial out or intercom, the dial pad is frozen. They wait a few seconds and it starts working again.
The IT person has checked the bandwidth utilization of the E-Line at the time of the phones freezing and it never is more than 5%.
I have attached a network diagram.
We were told that we should turn off auto-negotiation on all the ports for the phones. We did this but still are having the phones lock up.
I have called into support through distribution but they weren't able to help me at all. Anyone have any helpful information that we can try? Thanks in advance. Jody