IP Phones at remote location connecting back to IPOFFICE 406 1

[icmpman]

Hey guys -
1) Does anyone have up to 6 users at a remote location successfully connecting back to the host site (IP OFFICE 406) either through VPN over broadband or leased T-1?
2) Do you have regular problems/support issues? Does Avaya support this?
3) Are you phones statically addressed?
4) Quality? Any other comments welcome, please!
In class, we connected multiple smaller IP Offices, but I can't see putting those at remote sites due to cost for these small sites with 1 - 10 users.

Thanks !

 

[dstjames]

I have just setup 4 at a remote site. The call quality seems to be good but they are complaining about an echo. I am hoping to fix this by using QoS on my firewalls and routers.

 

[ProviderReborn]

1) We have done it with home users and sites where a small office are just not feasable with VPN's but we try to ram in the fact that the internet has no real voice priotising and quality cannot be guaranteed.
2) My experiences are: If its working from the front port of the IP Office thats the demarkation point not avaya's issue (My opinion here in UK from our Higher Tier escalation point)
3) The sites I have done are usually statically addressed.
4) Some usually ok. Others cut off here and there. Others lock up over night. Some Echo and some clip.

In my own opionion as yet you cannot beat a good old fixed connection.

 

[icmpman]

Thanks for the responses guys.

Anyone else with success or failure scenarios?
It seems to make sense that Avaya would not support the remote offices without being connected to an IPOffice onsite as TheProvider points out and because I've not seen any examples of this. Would other agrees as well?

Thanks for any additional input.

 

[TheDoz]

You may have to think about 911 issues, may have to use MVP's for that senario.
Also you may have to create short codes for outgoing calls for the remote office if their calls are not local to the Main office, because the IP phones will use the main office's outgoing route.
Just something to think about.

"The lack of money is the root of all evil

 

[ronromano]

What's an MVP?

 

[PlatinumGuy]

I second that, but didnt want to ask.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[Markee2171]

MVP in my experience stands for Most Valued Professional

someone who uses their skills and experience for the good of all others ( not just those who pay the wages )

HTH

Mark

 

[PlatinumGuy]

There is an MVP list just to right here look.

At the moment Intrigrant is tops.

Aarenot must be on holiday or something.

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[tlpeter]

Aarenot is doing it's first 4.0 install i think


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

Stand by your beds Gents. There is a new kid on the block. BUT got a load of purple stars to get still.

 

[CarGoSki]

Multi VoIP Processor? Multitech has a good one or two.

 

[TheDoz]

MVP Stands for MultiVOIP Gateways.
For example using a point to point T1. A kentrox QOS Router at each end and a MVP-210 at each end to send a dial tone to main office for 911 calls.



"The lack of money is the root of all evil

 

[PlatinumGuy]

What was that the provider, you like new kids on the block.

Thats a bit eighties isnt it.



ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[ronromano]

Doz, you have intrigued me! Are you saying you use MVP-210s at remote sites to send dial tone back to the main site so the remote site 911 calls be routed to it so dispatch gets local info? If that's what you are doing that's brilliant!

 

[TheDoz]

That's exactly how it works.

"The lack of money is the root of all evil

 

[ronromano]

Never thought of that. Star for you!

 

[CarGoSki]

I have done something similiar with 410s on each end of two buildings about a block apart and connected by fiber. Dial tone in on one port from the remote site for 911 processing and analog extensions on three ports to the remote site. IP phones at the remote site.

It works very well