Is there some software application that will allow the BCM IP phones to receive calls and recieve a pop up window. I have a customer who has a predictive dialer connected to analog stations from a BCM 3.7 and when the calls are placed through the dialer and answered by the potential customer the call is transferred to an agent in an ACD Cue. The agents are in India and the BCM is in California. The agents are using softphones and the T-1 is PRI.
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IP Phones and Pop Up Screen
- Thread starter backnine
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you are probably looking at LAN CTE licenses and a TAPI compliant client like Outlook
This works for incoming calls
For this case, (i think) hte predctive dialer has to push the screen to the agent that is getting the calls
someone will correct me if i'm wrong
This works for incoming calls
For this case, (i think) hte predctive dialer has to push the screen to the agent that is getting the calls
someone will correct me if i'm wrong
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