IP Phone Reset

[iggy1952]

When we reset any of our 4621 IP phones, we get a DHCP ACK ERROR on the screen. After 4 to 5 attempts to obtain an IP address the phone registers to the proper VLAN, obtains firmware and completes its reset.

Our LAN group does not see any issues.

Any thought or comments>

 

[idstech]

Have you tried sniffing the network to find out what is happenning.

You may have a misconfigured data network or dhcp server.

 

[ronfitz1]

What type of DHCP server are you using? W2K, 2003?

 

[Dunstan]

Try the Avaya IP Boot test that will give you the verbose ack and knack messages as a device trys to pick up a DHCP addy.


You can find it at support.avaya.com query IP Boot test.