IP Phone on HiPath 4000.

[mgause]

One of our Optipoint 420 phones was getting an incorrect IP address (should have been getting a DHCP assigned address on the voice vlan) because someone plugged it into the wrong port on the data switch. I plugged it into a voice vlan port and verified that the phone config and settings were correct. How do I get the phone to obtain a new IP address or do I have to reset the gateway card that it is connected to to force it to get an address? It just says 'initializing'....so I can't get to it via

https://ip

TIA

Monica

 

[sbcsu]

It does not get an IP address from the HiPath, it gets it from the DHCP server on your LAN.
If it still wont work then do a restart, failing that do a factory default

 

[donb01]

I have found in my environment (No QoS yet) that if a phone is always plugged into the same port on the switch it will tend to be assigned the same IP. On some switches I believe there is a MAC address table and the IP is assigned to a MAC address until the lease expires. You may have to plug the phone into a different physical switch to get a different IP address. Just plugging it into a different port on the same LAN switch may not make a difference.

If you have multiple switches in the same rack try to plug the phone into a different one.