IP Phone issue

[Blackybear]

Hello, here is my problem.

Everything used to work perfectly on my system and then some issues appeared on all IP Phones.

1140e - when calling my own SIP trunks with a SIP trunk I cannot here my IVR. I cannot dial an extension either. If I use a normal CO trunk and I call myself on a SIP trunk I can here my IVR and I can dial an extension. On this IP phone there seems to be a problem with the ports??

i2004 (NTEX00)- when calling my own SIP trunks with a SIP trunk I am to hear my IVR but cannot dial an extension. If I use a normal CO trunk and I call myself on a SIP trunk I can here my IVR and I can dial an extension.

i2004 (NTDU82)- when calling my own SIP trunks with a SIP trunk I cannot here my IVR. I cannot dial an extension either. If I use a normal CO trunk and I call myself on a SIP trunk I can here my IVR and I can dial an extension.

Everthing used to work fine before. I have not touched anything in the element manager. I did not touch the Cisco Router. My ISP tells me that everything is all right. My SIP provider tells me that everything is all right.

I can't find the problem. I need your help please!

Stephane

Here are the ports on my router:

28000 to 28249
30000 to 30999
7000 to 7002
60000 to 60999
50000 to 50999
5980 to 5990

Here are my port ranges in Element manager:

RTP over UDP
28000 to 28249
30000 to 30999

UDP
5060 to 5060
5065 to 5065
10001 to 19999
20000 to 20249

Signaling
0 to 1023
1718 to 1719
2216 to 2227
5000 to 5000
7000 to 7000
60000 to 60240

 

[Firebird Scrambler]

This sounds like it's a network issue, or a problem with the IVR. I'd reboot any of the data switches that might be connected first, then the router followed by the BCM system.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.