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IP phone (I2004) stuck in transfer 3

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LeeMcCauslin

LeeMcCauslin

MIS
Aug 29, 2006
829
US
I2004 on CS1000 stuck on "transfer last num 2224 local mode"

User says she didn't transfer anything. Phone was working and then she noticed it was not. Site is about 300 miles away so I can't get to it but I have had her try:
unplugging and plugging back in: boots to same message
Used up,down,up, down etc.. to reset: boots to same message
I telneted in and did a cslogin to:
disu/enlu - no effect
tried to out the phone and rebuild but I get SCH8783 error
"The monitored or monitoring set cannot be moved or copied"

here is a tnb of the set:
Code: 
DES  MIRAMA
TN   062 0 00 22  VIRTUAL
TYPE I2004
CDEN 8D
CUST 0
ZONE 017
FDN  1399
TGAR 1
LDN  NO
NCOS 2
SGRP 0
RNPG 0
SCI  0
SSU
LNRS 16
XLST
CLS  CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
     MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXD ARHD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     VOLA VOUD CDMR ICRD  KEM2
CPND_LANG ENG
RCO  0
BFTN 061 0 00 23
HUNT 000
LHK  1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY  00 SCR 1901 0     MARP
        CPND
          NAME Her Name
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     01 SCR 2901 0     MARP
        CPND
          NAME Her Name
          XPLN 27
          DISPLAY_FMT FIRST,LAST
     02 ADL 16
     03 ADL 16
     04 ADL 16
     05 ADL 16
     06 ADL 16
     07 ADL 16
     08 ADL 16
     09 ADL 16
     10 ADL 16
     11 ADL 16
     12
     13
     14
     15
     16 MWK 1399
     17 TRN
     18 AO6
     19 CFW 4  1900
     20
     21 PRK
     22
     23
     24
     25
     26
     27
     28
     29
     30
     31
DATE  8 JUL 2009

any ideas?

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
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Did you try to do a dummy change on it like change the DES to something else?

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
 
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I tried that just now and it did make the change but did not affect the set.

Another weird thing - My user is able to get dial tone and even made an off-switch call to her cell phone succesfully but she can't call anyone on switch by extension. If I dial her extension from here, it rings until voicemail picks up.

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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If I type "rst tn" I get a SCH0099 TN? error message

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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RST TN <tnb> After putting in the TNB you get it??

Mato' Was'aka
 
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Yessir, it won't even let me finish typing in the tn

but I just noticed sopmething in the tnb - what is that BFTN? It happens to be the TN of the phone in an office that this user just switched offices with...her DN used to be on that 61 23 tn but they were recently swapped...

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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scratch that - bftn 61 23 is the front desk phone (An i2004 with two KEMs) could it be present on that KEM and preventing me from changing?

she was previously on tn 61 24

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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Yup - nulled the bfs key with my problem phone's TN and now I can out and rebuild. Waiting for user to call me back to see if it worked...

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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bummer. Completely rebuilt the set and it comes right back up to "Transfer Last Num" and local mode. She is going to go swap the set with a currently working set to see what happens.

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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Think you just said the key word - local Mode. This phone is probably part of a branch office. If true - there will be a TN also on the Branch that should look the same as the one you posted except a couple prompts - make sure these prompts are defined correctly:

MOTN 062 0 00 22
BUID 1901
Zone <-- check working phones to make sure you assign correct zone

then there must me an entry in the NRS for 1901 under the main office endpoint.
Then restart set.
 
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Where do I find the MOTN? I don't have access to NRS - I do have access to Element Manager for that site but the NRS seems to have different login that I don't know. Vendor probably protecting me from myself (rightfully so. lol) - or, more likely, protecting THEMselves from me.

I do know I have the Zone right - 017 is their site.



Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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the main office tn is the tn of the site it is registered to. local mode tn on a branch office would be short like an option 11 tnb

Mato' Was'aka
 
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Login to the branch again ("I telneted in and did a cslogin to")
and print phone - you should see MOTN and BUID
 
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That TNB in the first post is straight from the cslogin session - am I missing it? because I don't see either MOTN or BUID.

Yes, this particular phone is at a remote branch on a BCM50 that gets its' dial tone from the main branch CS1000. I am logging in to the CS1000 to print the phone and that's where I go to change names and add and remove phones for that brtanch and about 7 others. I can also get into the BCM with Business Element Manager if there is anything there that might help. I recall seeing the terms MOTN and BUID somewhere but it's just been too long and I can't remember... I can also get into Element Manager and see the isetshow report:
192.168.209.63 IP Phone 2004 Phase 2 i2004 Ph2 Branch online 0 01:09:55 061-24 18-0018b03510ab-66 D98 2.9 5100 5000

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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Whoops - grabbed the wrong line:
192.168.209.74 IP Phone 2004 Phase 2 i2004 Ph2 Branch online 0 01:12:30 062-22 18-0018b0347128-66 D98 2.9 5100 5000

62 22 is the tn I am concerned with right now (Although that other one having the same problem - they are the only two reported so far. And both were working fine yesterday and this morning. Nobody down there knows of anything that happened...or they ain't saying. ;-)

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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I think they don't know they are in local mode. Have you checked the circuit between the main and the B.O.?

Mato' Was'aka
 
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Well, I haven't checked the circuit but there are 30 other IP phones there working just fine.

I'm still waiting on the results of swapping with a known good set.

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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OK, I found the set in BCM Element manager and the IP terminal details for the set in question. THe MOTN is 62 22 and buid 1931 so I changed that to 1901 and changed the BUID for the other set to 1931 on MOTN 61 24.

do I need to do anything else to effect the change? She is going to reboot the sets and get back to me.

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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Everything is coming up Milhouse now. Thanks to all who made me look in different places and especially learn new things!

Cool Hand Luke said:
"Dyin'? Boy, He can have this little life any time He wants to. Do Ya hear that? Are ya hearin' it? Come on. You're welcome to it, Ol' Timer. Let me know You're up there. Come on. Love me, hate me, kill me, anything. Just let me know it... I'm just standin' in the rain talkin' to myself."
Click to expand...
 
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