Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IP Phone can make calls with logout user status 1

Status
Not open for further replies.

Akram1978

Technical User
Oct 23, 2023
10
IQ
hi all
can anyone help with this? I have a 6908G H 323 IP Phone that can make calls to the internal extension while this IP Phone is in the logout status, can I know where is the problem?
 
Hi @Akram1978,

This is working as designed by Avaya.

Thanks, Tim
Adelaide, Australia
 
The user has logged out from the IP Office. The phone (extension) hasn't been unregistered. Instead, it is now logged in with the settings of the IP Office's user called NoUser.

Options:
[ul]
[li]In the IP Office configuration, you can edit what the NoUser user is able to do or not do. DO NOT DELETE THE USER. By default they are barred from making outgoing external calls. Sadly you can't stop them making calls to other extensions, but depending on the phone type you might be able to make it hard like adding a hot dial.[/li]
[li]In the phone's admin menus, use the Log Off option there. That will actually unregister the phone.[/li]
[/ul]

Stuck in a never ending cycle of file copying.
 
thank you guys for your response it is highly appreciated, it has been clear now :)
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top