We have a couple of IP 4602 phones running across a wan Link. The phones work fine for a couple of hours but then quietliy die and need powering off and back on to get them working again.
I would look at the release notes for 2.1(27) there are some fixes for 4602's, if the keep alive packets arnt received the phones would need to be restarted, this did not effect 4620's
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