IP Offices and embedded voicemail

[eastcoast10]

A regional offices has IP Office with embedded voicemail, a relatively new system to us.

One of our employees left and we simply assigned that employees former extension to the replacement. We use IP Office Manager and reconfigured the name and reconfigured the voicemail passcode for the new user.

We ran into a problem. The voicemail passcode didn't seem to work, either the new one that was assigned or the passcode that was used by the original user. Also if you phoned in and used dial by name it worked with the new employee's name but the voice prompt and message was from the old employee. The new employee indicates however that they did change their greetings.

After a number of futile attempts to resolve this including rebooting the whole switch after hours I ended up simply rebuilding the account.

Question:
Is there a method of having a new employee assume an existing extension or is it always advisable to delete and rebuilt?


Now that the employee has been rebuild:
the employee indicates that when they dial *17 to route to voicemail they are not being asked for passcode. The switch is configured to provide external access to voicemail by having *17 configured against one of the auto attendant menu keys. When I come in remotely and access the new voicemail box I do get a request to provide passcode and the passcode previously configured provides access. Similarly if the employee phones *17 from another extension they go to voicemail and have to provide mailbox and passcode.

Question:
Is this a feature of IP Office with embedded voicemail; if you phone *17 from your own set to go to voicemail it lets you in without passcode; if so how do you turn it off?

 

[Telecomboy]

If you change the password using Manager, you need to put the new password in both the password field and the confirm password field for that user. Is it possible you just put the new password in the password field, but not the confirm password field?

If they are dialing *17 and not being asked for a passcode they are calling from their own extension which is a trusted source. If you do not want that, in Manager under their user's source number tab remove the Vxxx entry (where xxx is their extension).

If you know what the old password is, you can change it via the user's mailbox as well. Once you log-in the options you can choose are as follows:

Press 1 to Listen to Old Messages
Press 2 to Listen to Saved Messages
Press 3 to Edit your Greeting
Press *4 for Help
Press *04 to Change your Password
Press *05 to Change your Recorded Name