IP OFFICE

[penbryan]

Dear All

I am having a call quality issue with my Avaya IP office,

The current configuration has the IP8.0 office setup at my HQ , IP phone are deployed at a couple remote locations

We are currently Experiencing call Quality Issue, when a user call HQ from the head office we are not hearing clearly,
When Remote user dials a number it does not show on the phone at the remote location,
When a user Dials a number at the HQ the number takes long to display.

Nb The Networking devices are Cisco Routers and small business Switches

 

[intrigrant]

Pure a network latency/bandwith problem. Not a Avaya problem.

 

[penbryan]

intrigrant,

All the assessment is pointing to network issue, what do you think is the best approach to determine this problem.

I have run ping test across the endpoint, other application is running on without any issues.

 

[janni78]

Ping isn't really a test and TCP based applications aren't as sensitive as VoIP.

What kind of network is there between the sites?

"Trying is the first step to failure..." - Homer

 

[intrigrant]

Avaya offers a network assesment, it will genereate a very detailed report which reveils the weak points in the network.
Costs some bucks though but on the other hand, if the customer want you to take back the system with additional fees for lsot of incomes it may be worth to ask Avaya to help you.
There are lalternatives as well to look at, as a example :

https://www.digium.com/products/business-phone-systems/hosted-pbx/network-test

That was my first hit on google "voip network assesment tools", try it yourself and pick the one which seems to have a good offer.