IP Office .wav Files with HEAVY Brittish Accent 1

[Toni269]

I just purchased IP Office 406 and noticed that all of the .wav files have a heavy Brittish Accent. Our office is in the US and I'm afraid that people calling in will think they have reached the wrong company or dialed an International number.

I have nothing against the Brittish Accent, but after I saw a list of about 400 pre recorded greetings all with accent, I wondered if anyone else had a work around for this. (Even the tech that installed it suggested that we do something about the greetings)

Thank you,

Toni

 

[sizbut]

Forgive the accent, I assume your talking about Voicemail Pro attached to the IP406.

If so, then:

1. In your IP Office configuration, the system Locale should be 'enu'. The Voicemail Pro system should be picking this up as the default langauge for prompts.

NB. It also affects a lot of other defaults so should be 'enu' anyway for any US based system.

2. If it is set to 'enu', then that implies that the US English prompts aren't installed on the Voicemail Pro server PC and so it is defaulting to using the UK English.

On the Voicemail Pro server, look in the folder c:\program files\Avaya\IP Office\Voicemail Pro\VM\WAVS. There should be an enu folder with the US prompts.

If its missing you need to modify the Voicemail Pro install. Insert the Voicemail Pro CD, select Modify, expand Speech Supported and ensure that US English is ticked.

Check your PC regional settings also as both the IP Office and the Voicemail Pro as supposed to initially default to match the programming PC.

 

[Toni269]

Wow! Great information!

 

[Morrack]

Yes, great information that the tech who installed the system should have known...

IP Office isn't a dinky norstar key system - untrained techs putting them in won't help the rest of us sell this product, as it will create a false impression of a badly designed product.

Sorry to say this, but I would complain to whoever sold you your system, Toni.

 

[Toni269]

Thanks for the support Morrack, when I complained about this they told me that it wasn't in the scope of work!!!

I told them that I never ever thought of requesting a specific accent or language when completing the scope!!

Also they said there was nothing they could do about it. I was able to retrieve a list of file names and I was prepared to re-reord all of them if I had to.

Thanks to this AWESOME website and the AWESOME people supporting it, my job is so much easier, with everyone here helping to cut through the crap & get answers fast. I love this site.

 

[bazlit]

Morrack

I guess you dont live in australia, if we had to rely on the Avaya and the distributors for support here, there would never be a system sold. I have waited weeks for answers from their tech support and ended up getting the answers here within hours. It would be ashame if people were scared to post questions here as this is a great place for us all to learn (what sometimes may seem basic stuff even)

Baz

 

[bazlit]

here is an example

one of Avayas top techs here said set locale to ena, guess what there is no ena so it errors and defaults to en.

guess i have a choice of using en or enu, i suppose we could always record a set of waves and post them in voicemail in an ena directory.

 

[kristiandg]

Wow, scope of work. Thats stupid. "We're sorry, sir. We didn't plan to type in that extra 'u' when we were programming it."

That kind of stupidity blows my mind. If you still use those people, I'd dump them as fast as you can.

Kris G.

 

[IPGuru]

The locale settings also affect VM Lite in the same way

As has been said in this forum many times 90% of IPO problems are due to incorrect configuration!

The IPO is a simple system, Sometimes deceptivly simple that can cause overconfidence in inexperienced users.

I learn somthing new on this platform almost every week & this forum is a great place to obtain information especialy on subjects that were new to me when I first started work on the IPO.

 

[Morrack]

bazlit, don't misunderstand my comments. I will cheerfully answer total newbie questions from a total newbie tech OR end user here with zero condemnation, all day long. What I have a problem with is someone who obviously hasn't taken any IPOffice training at all making a comment to a customer like "gee you really should fix that accent in the voicemail" on their way out the door, without attempting to solve the problem (perhaps by asking on this forum if they don't care to rtfm).

The response to Toni's complaint indicates a problem with the company in general - and I think a company that is going to behave that way should not be an Avaya BP as it reflects badly on all of us.

If you review some of my posts, many answering basic questions, you'll see that what I am saying is true. I am well aware that certain support channels can be quite lacking, to the point that I've toyed with the idea of starting a pay remote tech support service at half Avaya's rates. Nobody has any reason to be afraid to ask questions here.

Peter