IP Office upgrade from V9.0 to V11.X 1

[HockeyPlayer28]

Happy Holidays IT professionals. I do some volunteer IT work for a pediatric health foundation. They have a small Avaya IP Office 500V2 system on V9.1 with the following licenses installed and matched with the SD card.

EConsole
BLF
TAPI WAV RFA 4
CTI Link Pro
Integrated Messaging
VoiceMail Pro (4 ports)
Phone Manager Pro IP (users)
CCC PC Wallboards
CCC Supervisors
CCC Agents
CCC Server
IP Endpoints

The system was installed by an Avaya professional who unfortunately passed away in a car accident, leaving little documentation. The voicemail runs on a (locked down from the internet) Windows 7 virtual machine. Their phone sets are in really poor shape and we were given Qty 6 of Avaya's J189 phone sets which I see can be used if we upgrade to Version 11.1. (I have the installation software for all versions of IP office from V8 onward. I'd also like to get them to V11.1 voicemail installed on Windows 11 so everything gets security patches and have a fresh Windows 11 virtual machine loaded and can open up the requeiste ports for the installation. The system uses SIP trunks. I have all of the passwords and have experimented and feel comfortable with many of the operations in the IP Office Manager. We'd love to be able to keep things running, given the investments in programming and the licensing.

A favor. Everything is backed up 3 times. I'm wondering if one of you fine folks with expereince doing this might help outline what needs to be done to a) migrate the licenses so they can run on Avaya's newer licensing system associated with. I'd prefer to have a local licensing server. b) Provide your input on the migration path process you'd recommend for the the call flows and programming, which seems to work really great for them. Old voice mails can be deleted. Is there a process to go from V9.1 directly to V11 or do I need to upgrade to each revision one by one? c) I see that there is Version 12 available, though it appears to be pretty new. Should I take this time to just get them on V12 or stick with upgrading to Version 12?

Happy holidays to you all and thanks for your input on the paths I should take for this project.

 

[ipohead]

I am sure others can give a more in depth answer but for a) you will need to contact an Avaya Business Partner to upgrade you from the old ADI to the newer PLDS licenses. Looking at your list this will not be cheap.

Not everything on R9 is supported in R11.1 so do read the relevant technical bulletins.

I recall support for Phone Manager ceased with R5 and Workplace is the nearest equivalent. This needs Office Worker or Power User licenses - I am not sure if these. can be upgraded from PM.

Econsole and BLF is replaced by Receptionist.

Voicemail Pro is included on the Preferred Edition license and is Linux based so no need for Windows Server licenses.

 

[gkittelson]

Hi HockyPlayer28,

I'm an Avaya partner and I would be happy to help you with the upgrade, etc. If you want to email me at guy@kittelsons.com we can discuss further.

They will need to purchase a one year IPOSS subscription at a minimum to be eligible for the upgrade, and since the system is so old it will need to have the licenses repurchased, in essence, to make this work, so we will need to determine what licenses you can drop to make this work.

When you go to the later versions the windows VM will no longer work, that will need to be a VM with Linux or a system with linux. We will also have to look at the versions of the cards in the system if you're using them since they are not all supported once you get to version 12.

I'm happy to help you with all of this at no charge and assist you with the process, but there will be a cost associated with this due to Avaya's licensing requirements, but I can do this all at near cost for you. That's not a problem.

I look forward to hearing from you!

Guy

 

[sroderick]

If you are just worried about the quality of the phones they have, then you should just replace the physical handsets with the same model. It will be so much cheaper. Otherwise, they will end up with a completely different solution. I don't think CCC is even an option on newer software.

 

[ipohead]

Here's the Compatibility list for the different releases and it would be worth checking this against your current setup.

 

[derfloh]

Hi HockyPlayer28,

I'm an Avaya partner and I would be happy to help you with the upgrade, etc. If you want to email me at guy@kittelsons.com we can discuss further.

They will need to purchase a one year IPOSS subscription at a minimum to be eligible for the upgrade, and since the system is so old it will need to have the licenses repurchased, in essence, to make this work, so we will need to determine what licenses you can drop to make this work.

When you go to the later versions the windows VM will no longer work, that will need to be a VM with Linux or a system with linux. We will also have to look at the versions of the cards in the system if you're using them since they are not all supported once you get to version 12.

I'm happy to help you with all of this at no charge and assist you with the process, but there will be a cost associated with this due to Avaya's licensing requirements, but I can do this all at near cost for you. That's not a problem.

I look forward to hearing from you!

Guy

That’s not true. You „only“have to upgrade. But you will need help to migrate your licenses to PLDS. It will be at the cost of the upgrade license and not need a full repurchase. Nevertheless, PhineManager is not available anymore and VMPro has to run in a Linux platform (Application Server) instead of Windows. You can get upgrade license to 12.x (12.1) but install 11.1 though.

 

[gkittelson]

That’s not true. You „only“have to upgrade. But you will need help to migrate your licenses to PLDS. It will be at the cost of the upgrade license and not need a full repurchase. Nevertheless, PhineManager is not available anymore and VMPro has to run in a Linux platform (Application Server) instead of Windows. You can get upgrade license to 12.x (12.1) but install 11.1 though.

IPOSS is required for systems with:
Server edition
Voicemail pro/ preferred edition
Voice networking licenses

I always assume someone might have these and I want to under promise and over deliver, so advising they might need something that later isn't needed is nicer than saying, you don't need IPOSS and then they get sticker shock. Without knowing his licensing, I would say the license upgrade with IPOSS just in case

It isn't a full repurchase, but the cost seems like it to a lot of clients that might have originally purchased their licenses ten years ago! Again, I try to set realistic expectations with clients, that way they aren't upset later on.