IP Office top screens grey

[Okkie26]

Guys,

I got something I never did see before.

The two top screens in the softconsole are gone, completely grey.

Reinstalling the softconsole or choosing another profile does not do the trick.

Anyone who saw this before?

Tnx

 

[snowman50]

Is it the correct version for your ipo software level.

Newer software uses a different newer console software.

If I remember the older soft console doesn’t work on the later Ipo software levels

 

[Okkie26]

Snowman,

Thanks for the reply. As far as I know it's the correct version. The issue occured after a power down at the customers site.

Strange thing is is that the BLF is working. I see the busy state of all colleaugues. So there is a connection to the IPO.

 

[snowman50]

Try using one of the default profiles to see it it logs in correctly

Even if you reinstall the reception profile you have set up will still be there
It might have got crupted

 

[Okkie26]

It's getting weirder.

I tried to check again, and logged in via teamviewer, and at that very moment the softconsole start working again just fine

 

[snowman50]

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