IP Office Softconsole

[bigjohn8210]

My customer is using a difinity system and were upgrading them to an ip office 412 and dt30's

They will have Unlimited VMPro and Unlimited Softconsole

Looking at the avaya demos on there website it says you can use softconsole with a PC and Headset.

Does anyone know how to do this and has anyone done it.

 

[Morrack]

You mean I'm not the only one replacing definity's with IP Office's?? *GRIN*


Why the same thing we do every day pinky, try to take over the world! - Brain

 

[IPOUK]

You can't use softconsole with a PC headset - only a phone headset - it's not a softphone.

Also, with softconsole, you can only have a maximum of 4 softconsole users (1 main user plus 3 additional user licenses).

Just to let you know!

 

[bigjohn8210]

I'm Confused because the link below says somthing totally different. So basically you need a phone to plug the headset into. Is there any way around this my client doesn't want phones on his reception.

Checkout think link below and get back to me when you guys and gals have time.

http://www1.avaya.com/enterprise/demos/506.html

 

[telepaul]

Hi

We are not replacing definity's with IP Office's but we just install IP Office.
Any way we installed a coupel whit softconsole, but no luck.
First of all the max op softconsoles as I belief is 4, and secondly the most of all why are customers doesn’t like it, is because you does not see the second call coming in, only a “bliep” in the handset.
If you then like to ansre the second call you must doe a lot of handling toe get there. It is NOT as in PhoneManager, you just clik on the incoming call.
End of story. All the customers wend to PhoneManager Pro. This is a pithy because there are a lot of nice fetters in the softconsole as two conference rooms , blf , outlook phonebook, queuing …..
But for the customer the call handling was first priority

I hope this helps.

Paul

 

[IPOUK]

BigJohn - that is the MultiVantage SoftConsole - different to IP Office's. Read the 2.1 description of SoftConsole in the pdf.

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

Cheers.

 

[IPGuru]

Telepaul, you have configured your incomming call grpoups & reception users incorrectly

1) enable queing oon the inbound group if not already set
2) DISABLE call waiting on the softconsole useres - this feature WILL cause problems.
3) in soft console select tools/options/Queue mode & add que monitoring for the main group.

If set correctly the receptionist will get a visual indication of calls waiting, once they have completed the current call the next will be presented, if it is nec to take a call early they can park or hold the current call (park is the prefered option).

 

[telepaul]

IPGuru

the problem is that the customer does not see the CLIP of the second call. with the queue monitoring on you have an indication but you don't now hoe is on the line. They like to transfer blind without picking up the phone and this works fine with PhoneManager. May be you now a other solution?

Thanks anyway

Paul

 

[IPGuru]

Im afraid not, they can still transfer blind but only once they have cleared the current call
it will then show as an inbound call on the softconsole.
dial extn. & press F2 to tfer without answering