IP Office short codes

[ihatehndls]

Hi,
We have just installed an IP403 with a T1 PRI to a Definity. I can recieve did calls through the Definity. I can also call any station in the Definity. And any station can call the IP Office. Where I have a problem is getting out of the Definity using the T1 from the IP Office. Should I set a short code like this. This is the only thing I didn't try today.

xxxxxxx;
9xxxxxxx; or 9N;
1
Dial

for a local 7 digit call and then not dial 9 first?

I have tried to use all the default and the dial[9] second dial tone short code and no luck. It only sends out four digits without the 9.

Thanks for your time.
Rex

 

[intrigrant]

It all depends of the digits for external calls coming from the Definity.
If all external calls from Definity towards the T1 line start with a nine you should make a shortcode in the trunkgroup coming from the Definity like this:
Shortcode : 9N;
Telephonenumber : .
linegroup = external T1
Fuction = dial

If Definity sends all digits en-bloc ( all digits at once ) the you can obey the ; in the Shortcode.

Do not forget the settings in the System-Telephony tab : dial-timeout(3000) and the digits count = blank.

 

[ihatehndls]

I'm sorry. Maybe I haven't eplained myself. I don't have any problems getting to the IP Office from the Definity. I can get DID calls. I can get extension calls to and from the Definity.

My problem is getting out of the Definity once I dial 9 from the IPO. Every call goes to the Defininty as a station call.

Thanks
Rex

 

[dlatt1283]

If you would like to dial 9 on the IP Office for secondary dial tone, then have this short code:

shortcode: [9]1xxxxxxxxxx;
telephone number: 91N
line group ID: line to definity
feature: dial

With this shortcode, you dial 9-1-xxx-xxx-xxxx, and the IP Office pushes that to the definity. The definity sees the 9, then routes the 1-xxx-xxx-xxxx out onto the T1.

If you do not want to dial 9 on the IP Office, then have the short code be like this:

shortcode: 1xxxxxxxxxx;
telephone number: 91N
line group ID: line to definity
feature: dial

Hope this helps.
dlatt1283

 

[revco696]

Well, I don't have a whole lot to add here other than I ran into the exact same problem doing IPO/Magix integrations. I could get "internal" calls over the T1 to go both directions (even with extension ID's using PRI), but ran into a brick wall when it came to routing external calls through the Magix & vice versa. I don't know if this is the case for Definity and I certainly don't mean to nix any ideas here...but that's my experience.

 

[ihatehndls]

Thanks so much. I will try it tomorrow.
Thanks
Rex

 

[Raffles666]

If the line code on the Definity is '9' then a simple shortcode like:

9N . (Line to Definity) Dial

should work fine

this pushes ALL the dialled digits beginning with nine to the definity - which will then decide to what to do with that call. I did something similar with Network Alchemy to INDeX and it worked a treat .




Old school Alchemy engineer - trying to keep up with the times

 

[Morrack]

revco did you try setting the switch number on the magix? I've done sucessfull IPO Magix point to point T1 and had no such problems.

Peter