IP Office server edition dial out

[Khankk]

Hi,
Avaya IP Office server edition connect 03 IP Office 500 v2 with SIP Trunk. Ip Office and Ip Office server edition extension dial each other. IP Office user want access the trunk from IP Office server edition and they dial outside for call mobile & international call. But they cannot dial out. Which short code i made to dial out through IP Office server edition.

Thanks

 

[critchey]

Make a Shortcode on the IP 500 V2 system(this assumes you use 9N to dial out on the Server Edition):

Shortcode: 9N
Feature: Dial
Telephone Number: 9N
GroupID: GroupID the line between the SE and IPO use to connect

Make sure this shortcode is only on the IP 500 V2 and not on the Server Edition itself.

The truth is just an excuse for lack of imagination.

 

[Khankk]

Server Edition Rel 9.1 and IP Office 500 V2 rel 11.0 we try many short code same error show in system status as below

Call Trace On System Status
10/6/20 2:56:18 PM-341ms Line = 6, Channel = 2, SIP Message = Response, Direction = From Switch, From = 200@xxx.xx.xxx.xx, (Ip Office IP add) To = S Code Mobile No.@xxx.xx.xxx.xx,(Server IP Add) Response = 100 Trying
10/6/20 2:56:18 PM-341ms Line = 6, Channel = 2, SIP Message = Response, Direction = From Switch, From = 200@xxx.xx.xxx.xx, (Ip Office IP add) To = S Code Mobile no.@xxx.xx.xxx.xx,(Server IP Add) Response = 404 Not Found
10/6/20 2:56:18 PM-387ms Line = 6, Channel = 2, SIP Message = Ack, Direction = To Switch, From = 200@xxx.xx.xxx.xx, (Ip Office IP add) To = S Code Mobile no.@xxx.xx.xxx.xx (Server IP Add)

 

[icet500]

So you have all these systems tied together with sip trunk not SCN line? In this case you need to create a short code in IPO500v2 9N/dial/9N with sip trunk outgoing grp id.

Then in the server edition create an incoming call route (with server edition sip tie trunk incoming grp id) and set the destination as 9N

Make sure you have trunk to trunk transfer enabled. It can be found under system tab.

 

[Khankk]

icet500, I change as per your giving short code but not dial. Same problem.

 

[critchey]

I can't say I ever tried tying an IP 500 V2 together with a Server Edition using a SIP trunk... I have to say it is possible that Avaya thought this out and simply does not allow it. You are essentially trying to bypass buying a second Server Edition license after all.

The truth is just an excuse for lack of imagination.