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IP office running 8.1.69 embedded VM to email stopped working

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rjones65

rjones65

Technical User
Oct 11, 2013
7
US
IP office running 8.1.69 embedded VM to email stopped working, customer is new at his location so he doesn't know exactly when it quit, its a school and he says the teachers quit getting emails about a month . I turned off windows firewall and I can ping the email server. Rebooted the ip office. Tested it then with a monitor trace running. Didn't work. Monitor trace below, any ideas? User is Jeff Jennings, ext 237



********** Warning: Logging to Screen Started **********
14:09:37 1593511mS RES: Wed 6/1/2016 14:09:37 FreeMem=59165308 58773580(1) CachedMem=391728 CMMsg=6(8) Buff=5200 1425 999 12463 5 Links=3223 BTree=0 CPU=1/3/6884/24530/25595/1
14:09:37 1593512mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=59 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:09:37 1593512mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)

********** SysMonitor v9.1.2.0 build 91 [connected to 10.0.0.131 (MvilleChristian)] **********
14:09:42 1598310mS PRN: Monitor Status IP 500 V2 8.1(69)
14:09:42 1598311mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, VCOMP=20, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=1(TOT=20)
14:09:49 1605140mS LVMail: MailBox11: constructor called
14:09:49 1605140mS LVMail: AutoBox11: constructor called
14:09:49 1605140mS LVMail: MailBox11: constructor called
14:09:49 1605140mS LVMail: Client11: constructor called:
ACallId.lid: 0 ACallId.id: 1011 ACallId.in: 0
ALineId.type: 4 Alineid.id: 1
14:09:49 1605140mS LVMail: Ticker: RegisterLVMClient: 11 List size = 1
14:09:49 1605141mS CMMap: a=21.42 b=1.254 T
14:09:49 1605142mS LVMail: Client11: ProcessMsg: CMSetup Call: lid = 0, id = 1011
14:09:49 1605142mS LVMail: Client11: ProcessMsg: CMSetup - called_party: #Jeff Jennings calling_party: 8658624682
14:09:49 1605142mS LVMail: Client11: ProcessMsg: access: LEAVE_VOICEMAIL greeting:
14:09:49 1605142mS LVMail: Client11: ProcessMsg: ProcessMsg modifier=() keypad=()
14:09:49 1605142mS LVMail: Client11: Open: opentype: 1
14:09:49 1605142mS LVMail: MailBox11: Open: called: p_read_only = false
14:09:49 1605143mS LVMail: Notify: Jeff Jennings New: 1 Old: 0 Saved: 0
14:09:49 1605143mS LVMail: MailBox11: Mailbox data:
14:09:49 1605143mS LVMail: Flash Memory Management List size = 621
14:09:49 1605143mS LVMail: Mailbox "Jeff Jennings" retrieving voicemail - has 1 calls
14:09:49 1605143mS LVMail: 1 new, 0 old, 0 saved (any others are discards)
14:09:49 1605143mS LVMail: Client11: SendMsg: CMConnect to CM
14:09:49 1605144mS LVMail: Client11: ConfigureRASPort: called
14:09:49 1605150mS LVMail: Client11: ProcessMsg: CMConnectAck Call: lid = 0, id = 1011
14:09:49 1605150mS LVMail: Client11: CallConnected: invoked
14:09:49 1605150mS LVMail: Client11: CallConnected: User: Jeff Jennings Access Code: xxxx
14:09:49 1605150mS LVMail: Client11: CallConnected: Call Locale: enu
14:09:49 1605150mS LVMail: Client11: CallConnected: Caller Can Not Terminate
14:09:49 1605150mS LVMail: Client11: Open: opentype: 9
14:09:49 1605150mS LVMail: Client11: StartRASPort: called
14:09:49 1605150mS LVMail: Client11: AssertSpeechMonitor: On
14:09:49 1605156mS CMMap: a=1.1 b=0.0 R0
14:09:49 1605156mS CMMap: PCG::MapBChan pcp[77]b1r0 cp_b f58b9a38 other_cp_b 0 type CGTypeSimple
14:09:49 1605156mS CMMap: PCG::MapBChan pcp[32]b1r0 cp_b f58d6cc8 other_cp_b f58b9a38 type CGTypeSimple
14:09:49 1605156mS CMMap: a=1.1 b=21.42 M12
14:09:49 1605157mS CMMap: a=1.1 b=21.42 CheckSpeechPathMonitor (pcp[32]b1r0) register
14:09:49 1605157mS PRN: Confer DSP, channel 0: allocated DTMF detector 0, 23 free
14:09:49 1605157mS PRN: Confer DSP: enabled DTMF detector 0
14:09:49 1605197mS LVMail: Client11: StartSendToPhone: called
14:09:49 1605197mS LVMail: Client11: ConfigureRASPort: called
14:09:49 1605197mS LVMail: Client11: CallConnected: - Call State: CMCSConnected
14:09:49 1605512mS RES: Wed 6/1/2016 14:09:49 FreeMem=59148628 58773580(1) CachedMem=375048 CMMsg=6(8) Buff=5200 1400 999 12463 5 Links=3174 BTree=0 CPU=1/3/6884/24533/25595/1
14:09:49 1605512mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=59 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:09:49 1605512mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
14:09:51 1607412mS LVMail: Client11: StopSendToPhone: called
14:09:51 1607435mS LVMail: Client11: StartSendToPhone: called
14:09:51 1607435mS LVMail: Client11: ConfigureRASPort: called
14:09:51 1607980mS LVMail: Client11: SendToPhone: end of sound sequence
14:09:55 1612513mS RES: Wed 6/1/2016 14:09:56 FreeMem=59148548 58773580(1) CachedMem=374968 CMMsg=6(8) Buff=5200 1425 999 12463 5 Links=3212 BTree=0 CPU=3/6/6884/24240/25595/1
14:09:55 1612513mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=57 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:09:55 1612513mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
14:10:00 1617865mS CMMap: a=8.9 b=0.0 D1
14:10:00 1617952mS LVMail: Client11: ProcessMsg: CMReleaseComp Call: lid = 0, id = 1011
14:10:00 1617952mS LVMail: Client11: ProcessMsg: CLOSE (CMReleaseComp) end: True pause: False
14:10:00 1617953mS LVMail: Client11: Open: opentype: 2
14:10:00 1617953mS LVMail: Client11: ProcessMsg: CLOSE - listening packet count 996
14:10:00 1617953mS LVMail: Client11: Complete: called
14:10:00 1617953mS LVMail: Client11: AssertSpeechMonitor: Off
14:10:00 1617953mS LVMail: Client11: StopRASPort: called
14:10:00 1617953mS LVMail: ~Client11: destructor called
14:10:00 1617953mS LVMail: Ticker: UnRegisterLVMClient: 11 List size = 0
14:10:00 1617953mS LVMail: ~MailBox11: destructor called
14:10:00 1617954mS LVMail: Notify: New: 0 Old: 0 Saved: 0
14:10:00 1617954mS LVMail: ~AutoBox11: destructor called
14:10:00 1617954mS LVMail: ~MailBox11: destructor called
14:10:00 1617955mS LVMail: Notify: Jeff Jennings New: 1 Old: 0 Saved: 0
14:10:00 1617955mS CMMap: a=21.42 b=0.0 T0
14:10:00 1617959mS CMMap: a=1.1 b=21.42 CheckSpeechPathMonitor (pcp[32]b1r0) unregister
14:10:00 1617959mS PRN: Confer DSP: disabled DTMF detector 0
14:10:00 1617959mS PRN: Confer DSP channel 0: freed DTMF detector 0, 24 free
14:10:00 1617959mS CMMap: PCG::UnmapBChan pcp[32]b1r0 cp_b f58d6cc8 other_cp_b f58b9a38
14:10:00 1617959mS CMMap: a=1.1 b=21.42 M02
14:10:00 1617960mS CMMap: PCG::UnmapBChan pcp[77]b1r0 cp_b f58b9a38 other_cp_b 0
14:10:01 1618013mS RES: Wed 6/1/2016 14:10:02 FreeMem=59180124 58773580(1) CachedMem=406544 CMMsg=6(8) Buff=5200 1424 999 12463 5 Links=3234 BTree=0 CPU=10/17/6884/23307/25595/1
14:10:01 1618013mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=58 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:10:01 1618013mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
14:10:01 1618161mS CMMap: a=8.9 b=0.0 D0
14:10:01 1618337mS LVMail: Notify: Jeff Jennings New: 2 Old: 0 Saved: 0
14:10:01 1618337mS LVMail: Message recorded. Email mode(1) Addr(jeff.jennings@maryvillechristianschool.org) Locale(enu)
14:10:01 1618338mS LVM(email): VM Email request added to queue - size = 2
14:10:01 1618530mS CMMap: a=8.9 b=0.0 R1
14:10:06 1622351mS CMMap: a=8.9 b=0.0 R0
14:10:06 1622351mS CMMap: PCG::MapBChan pcp[96]b1r0 cp_b f5863cd8 other_cp_b 0 type CGTypeSimple
14:10:06 1622351mS CMMap: PCG::MapBChan pcp[108]b1r0 cp_b f518abf0 other_cp_b f5863cd8 type CGTypeSimple
14:10:06 1622351mS CMMap: a=8.9 b=0.13 M12
14:10:07 1623515mS RES: Wed 6/1/2016 14:10:07 FreeMem=59182596 58773036(1) CachedMem=409560 CMMsg=6(8) Buff=5200 1425 999 12463 5 Links=3230 BTree=0 CPU=7/12/6884/24262/25595/1
14:10:07 1623515mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=57 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:10:07 1623516mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
14:10:38 1654518mS RES: Wed 6/1/2016 14:10:38 FreeMem=59181716 58773036(1) CachedMem=408680 CMMsg=6(8) Buff=5200 1424 999 12463 5 Links=3228 BTree=0 CPU=1/3/6884/24738/25595/1
14:10:38 1654518mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=55 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:10:38 1654518mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
14:10:39 1655094mS LVMail: FlashMan: FiveMinuteActions: Found language: ARA
14:10:39 1655116mS LVMail: FlashMan: FiveMinuteActions: Found language: CHS
14:10:39 1655138mS LVMail: FlashMan: FiveMinuteActions: Found language: DAN
14:10:39 1655160mS LVMail: FlashMan: FiveMinuteActions: Found language: DEU
14:10:39 1655182mS LVMail: FlashMan: FiveMinuteActions: Found language: ENG
14:10:39 1655244mS LVMail: FlashMan: FiveMinuteActions: Found language: ENU
14:10:39 1655267mS LVMail: FlashMan: FiveMinuteActions: Found language: ESM
14:10:39 1655289mS LVMail: FlashMan: FiveMinuteActions: Found language: ESP
14:10:39 1655310mS LVMail: FlashMan: FiveMinuteActions: Found language: ESS
14:10:39 1655333mS LVMail: FlashMan: FiveMinuteActions: Found language: FIN
14:10:39 1655356mS LVMail: FlashMan: FiveMinuteActions: Found language: FRA
14:10:39 1655380mS LVMail: FlashMan: FiveMinuteActions: Found language: FRC
14:10:39 1655404mS LVMail: FlashMan: FiveMinuteActions: Found language: ITA
14:10:39 1655449mS LVMail: FlashMan: FiveMinuteActions: Found language: KOR
14:10:39 1655478mS LVMail: FlashMan: FiveMinuteActions: Found language: NLD
14:10:39 1655501mS LVMail: FlashMan: FiveMinuteActions: Found language: NOR
14:10:39 1655527mS LVMail: FlashMan: FiveMinuteActions: Found language: PTB
14:10:39 1655553mS LVMail: FlashMan: FiveMinuteActions: Found language: PTG
14:10:39 1655579mS LVMail: FlashMan: FiveMinuteActions: Found language: RUS
14:10:39 1655607mS LVMail: FlashMan: FiveMinuteActions: Found language: SVE
14:10:39 1655632mS LVMail: FlashMan: FiveMinuteActions: Found language: ZHH
14:10:45 1661020mS RES: Wed 6/1/2016 14:10:45 FreeMem=59182596 58773036(1) CachedMem=409560 CMMsg=6(8) Buff=5200 1425 1000 12463 5 Links=3230 BTree=0 CPU=3/6/6884/24613/25595/1
14:10:45 1661020mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=56 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
14:10:45 1661021mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)


********** Warning: TEXT Logging to C:\Program Files (x86)\Avaya\IP Office\Monitor\\TMP1.$$$ File: STOPPED on 6/1/2016 14:10:48 **********

********** Rolled Over Log - filename = Avaya IP Office SysMonitor 20160106 141049 (0).txt **********

********** SysMonitor v9.1.2.0 build 91 [connected to 10.0.0.131 (MvilleChristian)] **********
14:11:02 1678475mS PRN: Monitor Status IP 500 V2 8.1(69)
14:11:02 1678475mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, VCOMP=20, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=1(TOT=21)

********** Warning: Logging to Screen Stopped **********
 
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What type of E-mail are they using? Exchange or is it cloud based?

 
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