IP Office Preferred Edition foreign Language 1

[tekguy125]

I have a system with Preferred Edition running 9.1.6 and I'm using a System Prompt Language action to change the language over to Spanish which works fine. If the call is sent to a queue the language reverts back to English, same thing if the call starts in a queue and the caller chooses Spanish then the call goes to the "still queued" announcement the announcement changes back to English. I would have thought the call should hold onto whatever the caller chose but it doesn't seem to work that way.

I also tried to have the call set a system variable to a certain value when the caller chooses Spanish, in my case I set CP0 to a value of 10, then in the queue I test CP0 to see if the value is 10, if its a match then I send the call to a Language action which sets the language to Spanish but it doesn't seem to match so the language just stays English.

Any help would be appreciated. Thanks.

 

[intrigrant]

Did you enable "Synchronize Calls" in Manager>Group>Announcements?
If yes then there is your problem, it will ovverride any setting in VM Pro Queued and Still Queued actions including the language selection.
Another reason could be that there are no Queued and Still Queued messsaged in the VMPro>WAVS>ES folder so VM Pro use the default wav files in the US folder.
If VMPro is running on a Windows OS then use the debug tool as explained here to find the fault.

 

[tekguy125]

Intigrant, thanks for the ideas, actually I don't have "synchronized calls" enabled and the queue announcements are there because they play when I point the call flow directly to them. I'm curious, if I have to use a variable test or should it just work automatically?

I found a Voicemail Pro module that I think Gunnaro made but it showed using a "user variable", but that didn't work because when the user variable is set it keeps that value for the next call too.

Thanks again.