IP Office Partner Edition: Answering 1403 phones?

[jackmahoffer]

I am going to install an IPO Partner edition in my friend's dental office. My question is: when a call comes in on a second or third or fourth line at reception with a 1416 phone how would that call be answered on the 1403 phone with only 1 line appearance? Will this work if a call is transferred directly? Can the 1403 phone scroll through a bunch of lines? This could be problematic if they use the paging group to locate someone and the nearest phone is a 1403. Or do I have to use partner 6D phones in those locations?

 

[CarGoSki]

You should install phones with more buttons if the specifications are to be able to answer more than one simultaneous call.

 

[phoneguyjr]

If you have release 6.0(18) you are able to dial intercom 8 and then line number(01 for line on, 02 for 2 and so on). I had a customer that used that feature on the ACS and they were used to it and when they got the upgrade to on IPO partner, it did not work on the 6.0(8) but after an upgrade to 6.0(18) it worked just they way it did on a partner. So to recap, page says call on line 3, pick up intercom on a phone and dial 803 for line 3.

 

[CarGoSki]

Sounds like a cluster but I suppose that they could get used to it.

 

[jackmahoffer]

Thanks for the advise. I have decided to go back to old reliable Partner ACS. It seems a lot simpler and IPO seems like overkill in a dental office.

 

[SYQUEST]

I agree with you on that one! The ACS is simpler, and lots on the secondary market... The analogue support on the ACS beats the pants off the IPO!!

....JIM....

 

[tlpeter]

So you guys go back to stuff that is end of sale?
If you guys think the ipo is too hard then you better stop in the telecoms world.

Spend some time on it and you will love it.
I have no experience in the Partner but i do in the ipoffice.

I am doing 7.0 trial and the is a new ipo edition which should be simular to the Partner edition and this is not hard.

Analog trunks can bite you a bit but it should work fine.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[tlpeter]

Hmm when i read this back then it perhaps can sound not very nice
I do not mean that.
I do mean that you need to get used to it and to the changes.
The ipo is very flexible and the partner mode perhaps isn't complete yet but there are a lot of changes in 6.1


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[SYQUEST]

Clients don't have time or money for incomplete software, and should not have to tolerate it from any company! Completing software that works is the responsibility of the manufacturer! Plain and simple!!!

....JIM....

 

[tlpeter]

Then you better stop.
Every manufacture these days have bugs in there software.
It is a utopia to think it will be bug free.
There is just no time to get all the bugs out of the software.
The best thing you can do is know the software and decide which version you use for every customer.
Do they need the newest features then you need to take the risk (i always do use the latest software)



When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.