Ip Office Parking Calls

[ecs99ny]

Any suggestions for paking calls on an IP Office that is similar to a Nortel system with park codes?

 

[TomMills]

how would the process be done on a nortel?

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[ecs99ny]

We would park a call. The person parking the call would receive a 3 digit code assigned by the system. They would then page a user and tell them they have a call parked on 101 and the end user can pick that call up from any phone by entering the 3 dig code.

 

[tlpeter]

The ipoffice does not send a code.
You can park a call to any number (101 for example)
You can do this by code or buttons.
Phone manager and one-x portal can have predefined numbers for park slots (4 max)
So oen department can have 101 -104 the second can have 105 -108 etc etc.

So this is much more flexible.



ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ecs99ny]

Please bear with me as I am new with the IPO Platform....Can I assign the same park key to each phone so they do not have to enter the short code each time or do I need build seperate short codes for each group? Some of our smaller customers may have individuals in multiple departments that will be taking calls.Do they need multiple park keys on their phones?

 

[tlpeter]

You do not need a button with a number.
If a "N" is used then you can use any parkslot number you want.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Open Manager and press Help, then search for Park, all the options such as button programming and shortcodes etc will be shown as well as how to do it

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[sizbut]

http://marketingtools.avaya.com/kno...edProjects/manager/telephone_parkingacall.htm

http://marketingtools.avaya.com/kno...ergedProjects/manager/emulations_callpark.htm

http://marketingtools.avaya.com/kno...rgedProjects/manager/sc_features_parkcall.htm

http://marketingtools.avaya.com/kno...rgedProjects/manager/sc_features_ridecall.htm

 

[kwing112000]

Sure we use park buttons all the time. you can put as many as you want.

button feature call park then in the action data put a number.make it the same on all phones and everyone has access to them


Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[ecs99ny]

Ok. So I am testing.Example is as follows...5420 phones with line appearance. Placed a call to a set. Put the call on hold and parked using the *37*101#. It parks the call but when I use *38*101# tp pick it up from another set I get "call rejected" on the display. Help please?

 

[ecs99ny]

Think I have it. Needs to be parked an unparked on intercom? Is there a way to park calls with line apperaence? Ex. Attendant phone with 6 lines. Takes a call on line 1. Call comes in on line 2 while she is trying to park. If she only has 2 intercoms on the phone can she only park 2 calls?

 

[TomMills]

i would use park buttons instead of shortcodes. much more user friendly. push to park. push to pick up.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[tlpeter]

Use the park call option under "advanced" and then select "park call"



ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ecs99ny]

TomMills. I tried that. We actually had to build it as a dial*37* under the user>button programming to get it to work. Is there a better way.
tlpeter-"advanced" and then select "park call". Is this under User>button programming? I do not have a call park option under advanced. 6.o Box. Not sure if that matters. Thanks again everyone for you help.

 

[amriddle01]

It's under Emulation not Advanced

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TomMills]

yeah i just use call park keys and assign the slots under the action data.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[ecs99ny]

TomMills- that means I need multiple park keys on a set though correct? And multiple unpark call keys on other sets?

 

[amriddle01]

You do, unless you leave the Action data empty, then the button will park calls by assigning them a park slot number based on the users extension number. For example, for extension XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[TomMills]

depends how big the system is. i just set 2-4 keys as park slots on all phones.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[amriddle01]

I should have added that if the user isn't on/holding a call a handset with a park button with no Action Data will also display details of any calls parked by the extension and allow their retrieval, so no need for multiple keys

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?