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IP Office : No Audio with Avaya Communicator Softphone using VPN client connection

Mo. Abdullah

Mo. Abdullah

Technical User
Dec 18, 2022
66
EG
Hi everyone.
I am dealing with a customer who has some internal ACCS agents working internally from the company and some agents working remotely using a VPN connection.
he has IPO Server Edition R 11.1.2.4.0, using the Avaya Communicator app as a softphone.
The issue is that there is no audio from both ways for all the remote agents that are using the VPN.
everything is working fine for the agents working internally from the company network.
 
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